You'd think India would be on top of this and come down hard. If folks just start associating Indian accents as 'scammers', businesses abroad that currently rely on outsourcing support and other services are going to eventually have to pull out. You can't run effective customer support if the customer assumes you're a bad actor just because of your voice and hangs up.
I’m not sure businesses care. Everyone I know associates Indian accent with either scam or useless call center rep who can’t actually see the account or help in any way. India is often given the informational customer service, and only Americans can make account changes. Or someone not in India at any rate.
And it's not just the accent. The popular guidance on /r/scams is that if an email uses the word "kindly" where a native English speaker would say "please", it is vastly more likely than not that it is a scam.
Unfortunately, that use of that word is popular among Indians, but any half-measure guidance leaves room for an already susceptible mark to convince themselves that maybe this email is not a scam.
These are people who don’t have accents but good job prejudicing your father against a whole group of people while not actually protecting him from scams.
You'd think India would be on top of this and come down hard. If folks just start associating Indian accents as 'scammers', businesses abroad that currently rely on outsourcing support and other services are going to eventually have to pull out. You can't run effective customer support if the customer assumes you're a bad actor just because of your voice and hangs up.