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> You’ll only get results if you embarrass them publicly.

This is sadly official common practice. I’ve had experience with a major cloud provider, who wouldn’t budge until you mentioned “social media”.

Which sucks on many levels - the more polite customer gets screwed over, and the impolite (and perhaps outright rude) gets reinforced to be more impolite sooner next time.

Hobbes said that “man is a wolf to man”, and modern economy does its best to prove him right.




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