> I contacted support again and received an arrogant email
Yep. The attitude of the engineering support is something that Hetzner needs to improve a LOT on. They tend to treat customers as if they are treating members of their own open source or engineering community - scolding the customers when they think the customer (community member) is being unreasonable etc.
Its a great thing that eng. support is just a ticket and 20-45 minutes away at Hetzner. But the attitude needs a lot of improvement. Imagine that you are a startup facing some quirky issue that affects your business in the middle of the night and having to deal with attitude and scolds from datacenter engineers...
Yep. The attitude of the engineering support is something that Hetzner needs to improve a LOT on. They tend to treat customers as if they are treating members of their own open source or engineering community - scolding the customers when they think the customer (community member) is being unreasonable etc.
Its a great thing that eng. support is just a ticket and 20-45 minutes away at Hetzner. But the attitude needs a lot of improvement. Imagine that you are a startup facing some quirky issue that affects your business in the middle of the night and having to deal with attitude and scolds from datacenter engineers...