Something similar happened to me. A server I have was very frequently randomly restarting, and I tried everything to solve it, i.e factory reset, reinstalling my services. I contacted customer support and they offered me to take it offline and perform some tests on it that could take more than 10 hours. After I insisted a lot, they offered me a one time server replacement, which magically fixed the restarting issue.
Thanks for writing about how our team helped you resolve the issue. Have you been happy with the rest of your experiences using the cloud products? --Katie
You thinking this was a positive experience only makes me more concerned about your customer support.
Let's hope I don't need another "one-time" server replacement because of your faulty servers, because I already used mine. 10 hours of downtime with angry customers on my tail sounds fun.
