The is the hallmark of bureaucracy. Seperate the functions, and then let each team externalise the costs without any checks and balances.
Finance purchase Concur because it solves their problems and integrates with their existing tools. They don't care that people hate it, or that it wastes the company's resourcing when people are fighting a broken UI instead of doing their day job.
Normally engineers are shielded from this pattern in their day jobs. But I have worked at companies that have gone the other direction. In one I met with a risk averse gatekeeping team and told them that for a newly acquired product we were not going to be able to meet the (arbitrary) SLO for the glut of tickets they assigned us, and asked for help. Their suggestion was to pull the app from market.
Finance purchase Concur because it solves their problems and integrates with their existing tools. They don't care that people hate it, or that it wastes the company's resourcing when people are fighting a broken UI instead of doing their day job.
Normally engineers are shielded from this pattern in their day jobs. But I have worked at companies that have gone the other direction. In one I met with a risk averse gatekeeping team and told them that for a newly acquired product we were not going to be able to meet the (arbitrary) SLO for the glut of tickets they assigned us, and asked for help. Their suggestion was to pull the app from market.