They need to really work on some things. I had DashPass basically from the beginning of COVID until a month or so ago.
The first year or so it was decent. But the past year to year and a half I started having way more issues with dashers and restaurants, either stealing items or forgetting them from an order. Not exaggerating on the stealing; there were a couple times I followed the dasher to their car and saw them drinking or eating the item from my order and they wouldn't respond to me. It was pretty ridiculous. And then at some point Doordash changed their customer support to be at least partially automated and it meant sometimes when they would credit me it wasn't the same amount of whatever I didn't get, and I had to jump through hoops to get that resolved.
The first year or so it was decent. But the past year to year and a half I started having way more issues with dashers and restaurants, either stealing items or forgetting them from an order. Not exaggerating on the stealing; there were a couple times I followed the dasher to their car and saw them drinking or eating the item from my order and they wouldn't respond to me. It was pretty ridiculous. And then at some point Doordash changed their customer support to be at least partially automated and it meant sometimes when they would credit me it wasn't the same amount of whatever I didn't get, and I had to jump through hoops to get that resolved.