To add another piece of context here, less than a month ago we receive this email from Stripe for the same account:
Hello,
We’re reaching out to notify you that some SEPA Direct Debit payments created between September 26th to October 4th incorrectly show as disputed when they actually failed. We have confirmed this issue is resolved, and SEPA Direct Debits created after October 4th 04:00 UTC will not incorrectly show as disputed. Please note that as SEPA Direct Debit is an asynchronous payment method, you still may see new disputes on payments created before October 4th.
We have compiled a list of all currently-known payments impacted by this issue, which you can download by clicking this link:
We will be refunding any charges for the affected payments and disputes.
We are very sorry for any inconvenience this may have caused. If you have any further questions please let us know.
Hello,
We’re reaching out to notify you that some SEPA Direct Debit payments created between September 26th to October 4th incorrectly show as disputed when they actually failed. We have confirmed this issue is resolved, and SEPA Direct Debits created after October 4th 04:00 UTC will not incorrectly show as disputed. Please note that as SEPA Direct Debit is an asynchronous payment method, you still may see new disputes on payments created before October 4th.
We have compiled a list of all currently-known payments impacted by this issue, which you can download by clicking this link:
We will be refunding any charges for the affected payments and disputes.
We are very sorry for any inconvenience this may have caused. If you have any further questions please let us know.
—The Stripe team