On: Launch HN: Unthread (YC S22) – Customer support, e...

[jenthoven]

Very cool product and demo — congrats Tom! I’d love to hear your thoughts about customer success moving to Slack generally. What businesses are your clients, mostly? Is unthread a good fit for B2B companies with high ACV?

[bachonk → jenthoven]

High ACV B2B is right on. The most common customer use-cases that we've been seeing:

– Devtool SaaS (engineers want to debug over Slack)

– High-touch SaaS (software with a strong services component, like tax software)

– Agencies (sales & marketing agencies use Slack as primary ticketings/comms platform)