> Customers don't trust developers, see "never pre-order anything."
I've been buying games on Steam since 2006. The "never pre-order anything" take is overblown, IMO. Or rather, it is the default when you don't have a specific list of brands you trust to deliver (i.e. it's the attitude that a new gamer should start with) - but such list does accumulate over the years.
So, no. Trust does matter, and Google lacks trust specifically on the matter of not abandoning things.
I've been buying games on Steam since 2006. The "never pre-order anything" take is overblown, IMO. Or rather, it is the default when you don't have a specific list of brands you trust to deliver (i.e. it's the attitude that a new gamer should start with) - but such list does accumulate over the years.
So, no. Trust does matter, and Google lacks trust specifically on the matter of not abandoning things.