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This is why I pay a little extra to my (comparatively) small ISP (Init7).

They pick up the phone and answer your questions.

They don't have you wait in a queue for 45min and affirm that your call is important to them.

They don't give new customers better prices than loyal ones.

If they update local bandwidth, you get that for the same price you paid before, without asking.

That's it.

I gladly pay less than $20 a month extra for all this peace of mind.




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