What? That's insane. It's literally an almost immediate portal to talking to an actual human on the other side. All companies may not care about response times but a lot of startups make it a goal to relentlessly cut down on response time to where it's mere minutes.
except that it inconveniences the 99.5% (real number from previous company) of users who dont interact with it, and those that do often get stonewalled into the “it looks like nobody is there right now, please leave your email and we’ll get back to you” flow.
we all understand the premise but this form factor has in practice failed to deliver. instead if people want instant response they tend to join the public slack or discord. you know, the apps actually built for community chat.
It works well for switched on companies. I've spoken to very small SAAS company CEOs before via it, which is effective. Maybe something to discard over time.
