It's hard to Google things you don't know exist. And it's hard to Google things that changed. If you've ever had a problem on macos, Googling is only useful if the problem is new; if it's been an issue in older versions, you're going to find all those questions and maybe some answers but they likely don't apply because Apple broke it differently now. Other vendors are not immune to this either, of course. I understand Apple actually does have manuals, they just don't print them and if they reference them, many people (including me) never noticed.
It's hard to Google things you don't know exist. And it's hard to Google things that changed. If you've ever had a problem on macos, Googling is only useful if the problem is new; if it's been an issue in older versions, you're going to find all those questions and maybe some answers but they likely don't apply because Apple broke it differently now. Other vendors are not immune to this either, of course. I understand Apple actually does have manuals, they just don't print them and if they reference them, many people (including me) never noticed.