For sure, the point I'm making is that there's a multi party transaction here, with systemic complexity. Makes it hard to pin responsibility on just Cloudflare (or just the user or just the ISP, etc).
I'm not ignoring the context, I'm saying that it's irrelevant. Cloudflare made the choice to block real people based on factors outside of their control, and then to market that product as a panacea; they don't get to pass the buck, doubly so when they don't expose enough information to let other people fix the things they broke.