My experience with just pretty much all major banks in the UK as a telecom startup has been beyond horrible. No international trade allowed - whatsoever, on any of them. Opening an account is nearly impossible. And those who open... Inbound payments from Brazil? Not allowed. A transfer from UAE? That's a high-risk country - bloody terrorists. Oman? Just forget about it. Exclude all Africa, Middle East and Latin Americas completely from your user base. EU? Well, maybe, if your client is not too far to the East. Slovakia sounds dodgy.
That's all while they are laundering billions of corrupt cash.
Never in my entire life I saw a financial system failing and undermining a fundamental function of the society so much. Seriously, I can't wait for the entire UK banking system to go to hell.
They don’t care about the clients who use the app because their bread and butter clients don’t want to use the app— they want to call or they want to text or they want to email. The uber wealthy clients this bank caters to want white glove service with a “private banker” at their beck and call all hours of the day and night. The people leaving these reviews are probably trust benes whose opinion doesn’t matter to the bank in the slightest.
https://uk.trustpilot.com/review/coutts.com