I agree with you, and I think that refusing to establish a firm line is what opened them up to this campaign.
If they had said, "we believe everyone should be respected, and any time a site coordinates harassment, we will remove it from our service," I would have had a lot more respect for them. If they had said, "we host content from Nazis and Communists, and we are not proud of it, but this is an infrastructure service and everyone is welcome," I would have had a lot more respect for them.
> I agree with you, and I think that refusing to establish a firm line is what opened them up to this campaign.
Additionally Mr. Prince had options at his disposal after the first time this happened. Cloudflare's a large valuable company. He could have retained a 'Director of Enforcement' after that event and told the world "their word is final on enforcement actions, I am removing myself from the moderation pipeline to focus on growing the business". Then if one of their decisions backfired, dismiss them. There's plenty of talented people willing to accept a large compensation package for that risk.
>If they had said, "we believe everyone should be respected, and any time a site coordinates harassment, we will remove it from our service," I would have had a lot more respect for them. If they had said, "we host content from Nazis and Communists, and we are not proud of it, but this is an infrastructure service and everyone is welcome," I would have had a lot more respect for them.
Probably also something to consider: this is a public company. The latter option is maybe not tenable for a large public corporation subject to the whims of shareholders. By that I mean times and beliefs change over time and a public company has to adjust to that in order to continue to attract investors. Private companies can work with whomever they feel and if it's their niche to work with 'high risk' clients, nobody is stopping them.
If they had said, "we believe everyone should be respected, and any time a site coordinates harassment, we will remove it from our service," I would have had a lot more respect for them. If they had said, "we host content from Nazis and Communists, and we are not proud of it, but this is an infrastructure service and everyone is welcome," I would have had a lot more respect for them.