I got the same quote two years ago when my Macbook Pro 2015 got staingate display issue. It was a few weeks after the "4 years repair period" and they wouldnt replace it for free, even though its a known problem and their fault. I also didnt receive any email notification about 4 year repair period regarding staingate issue. If anyone is sueing in Europe about staingate issue let me know. It was sad to throw away 3000€ machine after 4 years.
This is the exact opposite of my experience. 2015 maxed out MBP bought USED off Craigslist for $500 in 2019. The machine had the stains on the screen. So I called up apple, got an associate explained the staining and “staingate” they didn’t have a clue what I was talking about. I then proceeded to as for their supervisor who knew exactly what I was talking about. After a few minutes on hold the supervisor said they would replace the screen as a one time curtesy (side note the supervisor tried to confirm the original purchase date which I didn’t have an tried to guessimate somehow that guess was only week outside the 4 year extension). Apple mailed me a box and I mailed in the MBP. MBP arrived at the repair depo and sat there for 3 days. I sweated thinking they’re going to kick it back. The next day I get a shipping confirmation that the MBP is being returned. Day or two later I received the MBP. Brand new screen, top case, keyboard, battery, they replaced everything but the logic board.
Just a recap: Bought 4 year old MBP off Craigslist for $500 within a week had almost a completely refreshed laptop for free (minus the time on the phone ~45 minutes and me constantly refreshing the repair status).
This isn’t the first time. Another time I dropped my Pixel and messed up the screen real bad. Pulled out my wife’s old iPhone 7 and used that until I decided which new phone I was going to get. About a week into using the 7 it wouldn’t detect the SIM card. Phone is out of warranty, no apple care, nothing. Book an appointment at the apple store. Show the genius my issue. They offered to provide a loaner (iPhone 6) and send it off to be repaired for free. Within a couple days I get an email that the phone is ready to be picked up. Pick up the phone and depot replaced EVERYTHING minus the metal back on the phone. New logic board, new screen, new battery. Completely refreshed iPhone 7 in 2019.
Just these two events along would make me stick with Apple. Either their customer service is top notch or I’m a really really good talker.
Ps. Still rocking the 15” MBP and the iPhone 7 sits back in a drawer until it’s needed again (I ended up getting a 2020 SE and now a 2022 SE.)
