I consider myself a fan of Louis Rossman. He's fighting the good fight and nearly every individual bad thing he says about Apple is correct. My point is that Apple is colossal and even if they were saints anointed by God -- which they aren't -- I would expect them to have enough design mistakes and negative experiences to fill ten Rossman channels. To some degree these reflect their size, and to some degree they reflect Apple's quality, and you can't tell which without making some effort to correct for base rate. Louis makes absolutely no effort to correct for base rate. That's fine for repair purposes and even for engineering feedback, but it makes his criticism completely useless for analyzing the overall quality situation.
I have a desktop PC for gaming and most of my work laptops have been PC, so an estimate from my own experiences has waaaaay less base rate bias at the cost of admittedly tiny N and much more variance. I've probably seen a dozen big issues (bezels that delaminate on flex, charger DRM broken in update, wifi cables that pull out when you tilt the screen back, ...) on the PCs that would have been twitter scandals and would have filled Rossman Repair's shelves if they had happened in the Mac world, but because of the low expectations in the PC world they just sort of float under the radar. "Dude, that's what you get for buying a Dell/Lenovo/HP/Acer, buy Lenovo/HP/Acer/Dell instead."
So yeah, if I count by twitter complaints, macs suck. If I count by how many broken computers show up at Rossman Repair, macs suck. If I count by average problems that I've personally witnessed per device, macs rule.
