TIFU by using Stripe as a payment processor for my small business.
I used Stripe for about a year to run a small cell phone store in Denver, CO area. In the case of my business, I never had an issue processing my small payments for cell phones, ranging from a couple hundred dollars up to $1000. All of a sudden, we run a charge for $3300 because our primary processor in my business was down, and we had a large transaction to fulfill. Stripe flagged the transaction and is now holding the money from me for "at least 120 days"
It is one thing to say this is a red flag, fine... I hear you... no problem. a transaction multiple times the size... sure. I get it. However A normal payment processor would then query you for documents authorizing the charge, bank statements, financial statements, some sort of procedure to remedy the issue. Stripe provides NO SUCH METHOD TO RESOLVE these issues.
I am concerned because there are reports of Stripe continuing to add "30 days" to the reserve hold past the initial 120 days, indefinitely. One article detailed a hold that was surpassing its 240th day. Stripe is taking advantage of a lack of regulation in this space to steal small merchant's large transactions. They see a big, outlier transaction and lick their chops, hiding behind KYC and "Fraud prevention" To hold your money indefinitely.
You cannot call Stripe. They do not have a phone number. Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots. Even in the same email thread, a different "agent" (with a different name and everything) answers each time with not prior knowledge of your history. There are no ticket numbers to your support request; nothing tracking it. The robots respond with what is quite obviously a template response.
If you do a little bit of research about this topic, you immediately see this is a prevailing issue. Reports of Stripe taking up to $31,000 are all over the internet! Again, Stripe gives no manner to remedy this. There is NO ONE you can call. NO ONE you can talk to. More disconcerting, it seems that anyone who posts about this issue on reddit gets downvoted and teamed up against by established Reddit accounts, that I have to imagine are owned by Stripe. These account have some established reddit history on them, mainly talking about coding in PERL. It's a little sus.
In my case, I sent my EIN letter, Sales Tax Receipt, Articles of Org, Statement of Trade Name, Certificate of Good Standing, Bank Statements, Website links, Signed transaction receipts, and anything I could think of to Stripe to review. I just received robot-responses; never got anything cleared up.
I challenge reddit to connect me to a human being at Stripe that can tell me how to resolve the issue. I'm convinced It can't be done. This is a big problem and should be brought to the attention of small business owners, and regulators!
TL;DR : I used Stripe to process my business transactions. They saw a large transaction come through and used their twisted TOS to steal $3,000 from my small business. They use gray area contract loopholes to be able to hold your money from you indefinitely. While you lose out on your working capital and ROI, they collect free interest on your money; potentially never returning it.
At first glance thought this was a case of a zealous flagging system but upon careful re-reading, I realize this doesn't seem to be an isolated case meaning this guy isn't the only one that had this happen.
Which makes me question just how credible Stripe's market valuation is. It's far likely that as we exit the era of cheap capital and expensive debt, the dominoes have begun to fall and companies are doing everything they can to horde cash. Especially when margins are razor thin.
I could be wrong but this is NOT a good sign. Any other payment processor that pulls this will immediately be sued, so why are they risking this knowing that TOS isnt the law?
That didn't stop them getting sued. Up to certain amounts Paypal/any US processor, whill automatically forfeit in small claims court.
So what OP could do is sue Stripe in their civil small claims court and Stripe won't bother sending a lawyer out as doing so would be expensive.
Up to about $10k this should be possible. I've had many success by taking shady companies that screwed me to small claims and won by simply counting on them not showing up.
TIFU by using Stripe as a payment processor for my small business. I used Stripe for about a year to run a small cell phone store in Denver, CO area. In the case of my business, I never had an issue processing my small payments for cell phones, ranging from a couple hundred dollars up to $1000. All of a sudden, we run a charge for $3300 because our primary processor in my business was down, and we had a large transaction to fulfill. Stripe flagged the transaction and is now holding the money from me for "at least 120 days"
It is one thing to say this is a red flag, fine... I hear you... no problem. a transaction multiple times the size... sure. I get it. However A normal payment processor would then query you for documents authorizing the charge, bank statements, financial statements, some sort of procedure to remedy the issue. Stripe provides NO SUCH METHOD TO RESOLVE these issues.
I am concerned because there are reports of Stripe continuing to add "30 days" to the reserve hold past the initial 120 days, indefinitely. One article detailed a hold that was surpassing its 240th day. Stripe is taking advantage of a lack of regulation in this space to steal small merchant's large transactions. They see a big, outlier transaction and lick their chops, hiding behind KYC and "Fraud prevention" To hold your money indefinitely.
You cannot call Stripe. They do not have a phone number. Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots. Even in the same email thread, a different "agent" (with a different name and everything) answers each time with not prior knowledge of your history. There are no ticket numbers to your support request; nothing tracking it. The robots respond with what is quite obviously a template response.
If you do a little bit of research about this topic, you immediately see this is a prevailing issue. Reports of Stripe taking up to $31,000 are all over the internet! Again, Stripe gives no manner to remedy this. There is NO ONE you can call. NO ONE you can talk to. More disconcerting, it seems that anyone who posts about this issue on reddit gets downvoted and teamed up against by established Reddit accounts, that I have to imagine are owned by Stripe. These account have some established reddit history on them, mainly talking about coding in PERL. It's a little sus.
In my case, I sent my EIN letter, Sales Tax Receipt, Articles of Org, Statement of Trade Name, Certificate of Good Standing, Bank Statements, Website links, Signed transaction receipts, and anything I could think of to Stripe to review. I just received robot-responses; never got anything cleared up.
I challenge reddit to connect me to a human being at Stripe that can tell me how to resolve the issue. I'm convinced It can't be done. This is a big problem and should be brought to the attention of small business owners, and regulators!
TL;DR : I used Stripe to process my business transactions. They saw a large transaction come through and used their twisted TOS to steal $3,000 from my small business. They use gray area contract loopholes to be able to hold your money from you indefinitely. While you lose out on your working capital and ROI, they collect free interest on your money; potentially never returning it.