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> My guess is they have a lot of sales and an enormous amount of overhead.

That's not overhead, it's business.

Software people think that they're crucial. They are in the sense that the thing has to be built.

But if nothing is bought, the business goes under and the software is scrapped.

"The overhead" makes the business work, makes people buy it and continue using it, helps them when they don't know which buttons to push, which integrations to use, etc.




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