> Most individual sellers are not actually "individual": Same owner or network
> Subscribed to update packages
> Generator to fill forms
...are fully in line with my argument. My hypothesis wasn't specifically that this was a SaaS system doing this. Rather, my hypothesis was that there's a Single-Point-of-Failure entity or platform that these listings go through — a Borg Queen that could be taken down; and that doing so would stop thousands of sellers in their tracks. I'm agnostic to what form that entity or platform takes.
You might be interested to hear my own guess as to a possible mechanism for this, though, as it's not listed among your alternatives. That guess is that there are a very small number of Chinese companies that advertise their services as writing/managing English-language Amazon product listings, for companies that have no English speakers. These companies use human labor, not automation, but they have a strict style guide, which both informs the format of their output, and the type of input they require from their clients. The network of sellers whose listings look the same, are all the work of one such English-language post-localization company (the largest/most popular one), and so all adhere to one uniform style guide. This company, at least, has the seller themselves register with Amazon; but from there, takes over responsibility for creating products in their account, managing returns claims, etc. They promise to "take care of" every interaction with Amazon FBA that requires English knowledge, and to only bother the seller for things that are really important.
This would explain the reluctance of these sellers to engage through Amazon customer service (instead sending cards with their products that say "please report any issues to <email address>") — they don't manage their own product listings (rather, the contractor does); and they don't trust the English-language-product-listings contractor to know enough about their product to do customer service; and it's hard to coordinate their separate English-language customer-support contractor (the one you reach via the email on the card) to be able to receive + respond to messages on postings managed by the product-listings contractor.
It would also make an interesting prediction: that you'll only see the particular style I described in my top post, in Amazon's English-language product listings, because each contract company would likely focus on selling product-listing localization services for a particular language, so different language ⇒ different company ⇒ different style guide.
> e.g. New gossip of the day: "Amazon is going to ban any seller using the characters 【】"
You'd expect some people to miss that news. And even for people who see the update — no matter how "hungry" they are — you'd expect some sellers to let the news slip past them. For every such disseminated "Amazon Seller pro tip", you'd expect less than perfect 100% engagement. And yet engagement with these changes is 100% — at least within this network of sellers where engagement has historically been 100%.
(Just to beat this point to death, consider the ultimate in centralized top-down "do it exactly one way" skill dissemination: driving. Does every 16-year-old who is highly motivated and hungry to get out on the road, learn every rule of the road + constantly execute their learned driving skills perfectly? Sadly, no. Humans are not good at perfectly absorbing skills, and are also fallible at executing them.)
> a possible mechanism for this [...] They promise to "take care of" every interaction with Amazon FBA that requires English knowledge, and to only bother the seller for things that are really important.
Very likely.
In my previous comment, I focused on the perspective of individual sellers (i.e. entrepreneurial) who have bulk contracts with the local manufacturers. They are the group who are unlikely to commit to "all-inclusive" packages, as they value financial cost overwhelmingly more than personal time, relative to other groups. Think college students, retirees, unemployed, people from poorer areas, etc. They are ubiquitously known as 'wang dai', literally online retailer or agent. These are the first wave of significant online retailing in China. As they want to expand abroad, those who gained some first experience are packaging courses at minimal entry fee (~10USD!). There were a long period where these courses are bombarded via WeChat. (There still are, but the trend has shifted to other topics)
Naturally, the manufacturers want a bigger piece of the cake and now dominates their own online presence in China. To further expand beyond abroad, as they probably do not have adequate language/platform in-house expertise. This is a perfect match to the services you described - outsourcing to e.g. Amazon/eBay specialists.
In either case the point still stands. There's a snowball effect of following the lead of whoever is known to be successful and became the 'authority'.
> you'd expect less than perfect 100% engagement
I agree imperfect engagement is expected on the whole, but how the 100% metric is derived can be misleading. Is it 100% of the top 100 items i.e. the cream of the crop? How different would it be if the procrastinators or failures or one-offs are also included?
Also, I don't think analogue activities like driving is, analogous. Probably closer to Pride Day / French Flag photo overlay across various social platforms. Or SEO.
> a Borg Queen that could be taken down
I think we are aligned that there's a Borg Queen, but not on the rigidness of the hierarchy.
I believe it's weakly/organically structured, unless there's a monopoly, that I'm not aware of, happened.
> Most individual sellers are not actually "individual": Same owner or network
> Subscribed to update packages
> Generator to fill forms
...are fully in line with my argument. My hypothesis wasn't specifically that this was a SaaS system doing this. Rather, my hypothesis was that there's a Single-Point-of-Failure entity or platform that these listings go through — a Borg Queen that could be taken down; and that doing so would stop thousands of sellers in their tracks. I'm agnostic to what form that entity or platform takes.
You might be interested to hear my own guess as to a possible mechanism for this, though, as it's not listed among your alternatives. That guess is that there are a very small number of Chinese companies that advertise their services as writing/managing English-language Amazon product listings, for companies that have no English speakers. These companies use human labor, not automation, but they have a strict style guide, which both informs the format of their output, and the type of input they require from their clients. The network of sellers whose listings look the same, are all the work of one such English-language post-localization company (the largest/most popular one), and so all adhere to one uniform style guide. This company, at least, has the seller themselves register with Amazon; but from there, takes over responsibility for creating products in their account, managing returns claims, etc. They promise to "take care of" every interaction with Amazon FBA that requires English knowledge, and to only bother the seller for things that are really important.
This would explain the reluctance of these sellers to engage through Amazon customer service (instead sending cards with their products that say "please report any issues to <email address>") — they don't manage their own product listings (rather, the contractor does); and they don't trust the English-language-product-listings contractor to know enough about their product to do customer service; and it's hard to coordinate their separate English-language customer-support contractor (the one you reach via the email on the card) to be able to receive + respond to messages on postings managed by the product-listings contractor.
It would also make an interesting prediction: that you'll only see the particular style I described in my top post, in Amazon's English-language product listings, because each contract company would likely focus on selling product-listing localization services for a particular language, so different language ⇒ different company ⇒ different style guide.
> e.g. New gossip of the day: "Amazon is going to ban any seller using the characters 【】"
You'd expect some people to miss that news. And even for people who see the update — no matter how "hungry" they are — you'd expect some sellers to let the news slip past them. For every such disseminated "Amazon Seller pro tip", you'd expect less than perfect 100% engagement. And yet engagement with these changes is 100% — at least within this network of sellers where engagement has historically been 100%.
(Just to beat this point to death, consider the ultimate in centralized top-down "do it exactly one way" skill dissemination: driving. Does every 16-year-old who is highly motivated and hungry to get out on the road, learn every rule of the road + constantly execute their learned driving skills perfectly? Sadly, no. Humans are not good at perfectly absorbing skills, and are also fallible at executing them.)