I have frequently had to put the Logi dongle at the end of a USB extension cord to get it to work at all. So much so I don't bother to try without, anymore.
Apparently their RF protocol is incompatible with having a USB 3 transceiver too close by, and it cannot be fixed.
So, wondering if problems resolve with an extension. If so, it would be odd for Logi not to know about it. They were the source of the original suggestion.
USB3 ports operating at high speeds can cause signal interference on the 2.4GHz band. This can be a problem for WiFi dongles, though Bluetooth dongles are often more sensitive to this.
It's just a side effect of the frequency some devices operate at. It's a physics problem that's difficult to solve. Theoretically you could limit the bandwidth if your USB ports to USB2 but that's probably not what you want either.
Apparently their RF protocol is incompatible with having a USB 3 transceiver too close by, and it cannot be fixed.
So, wondering if problems resolve with an extension. If so, it would be odd for Logi not to know about it. They were the source of the original suggestion.