I'm not sure you and your parent understand what an SLA means. It's an agreement that, when broken, incurs a penalty.
They aren't saying they guarantee 100% uptime. They're saying they'll pay you for any downtime. It's literally the 3rd paragraph:
> 1.2 Penalties. If the Service fails to meet the above service level, the Customer will receive a credit equal to the result of the Service Credit calculation in Section 6 of this SLA.
(Most people I know consider them meaningless marketing BS that's really just meant to trick people or satisfy some make-work checkbox)
> Cloudflare ("Company") commits to provide a level of service for Business Customers demonstrating: [...] 100% Uptime. The Service will serve Customer Content 100% of the time without qualification.
This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime and defining penalties for failing to meet that guarantee. The fact that a penalty is defined does not stop it from being a guarantee.
No, this SLA is a legal commitment to give you credits when Service uptime falls below a certain threshold. The threshold could be anything - 99%, 50%, 100%, etc. Importantly, Cloudflare is not under a legal obligation to provide the Service at or above the agreed threshold, it's under a legal obligation to give you Credits when the Service uptime is below that threshold.
"Service Credits are Customer’s sole and exclusive remedy for any violation of this SLA."
> This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime
I don't think you know what a guarantee is.
For example when you buy a new car you get a guarantee that it won't break down. Are they claiming it won't break down? No, of course not. What a guarantee means is that they'll fix it or compensate you if it does.
Looks like it supports parent opinion:
commit - bind to a certain course if policy. It's legal obligation, not a statement about guarantees in physical world (like "this alloy won't melt below t°C")
They are not being honest with themselves here