> OP's problem isn't even specific to Github, the entire "aaS" industry seems rife with over-promise, under-deliver.
I agree with this perspective significantly more than I don't. My (again, smaller) disagreement lies with cost: the entire "aaS" industry generally is in the ballpark of $15-$30/user/year [edit: /user/month]; you are getting what you pay for. $250/user/year is in a completely different class.
At $30/user/mo, you're getting into a fair portion of a dev's salary, and "Run Gitlab" is competitive. But then instead of a support person who is going to give me the runaround, I have an actual engineer who has the power to actually fix things.
But it's also not "$30/user/mo", either. It's that, plus (my salary * time spent on support tickets and outages), plus storage costs, plus compute costs.
> the entire "aaS" industry generally is in the ballpark of $15-$30/user/year
That's $1-3/user/mo. That's very low for SaaS. You may get that for indie products or bulk pricing (for thousands to millions of users, e.g. end-users).
OK, so just a note that GitHub Enterprise is $21/user/mo. It's a lot more than their base paid plan (which is very cheap at $4/user/mo) but just slightly above average for an offering of so many features.
I agree with this perspective significantly more than I don't. My (again, smaller) disagreement lies with cost: the entire "aaS" industry generally is in the ballpark of $15-$30/user/year [edit: /user/month]; you are getting what you pay for. $250/user/year is in a completely different class.