Communication matters a lot. A response within 24 hours means they would be ten days ahead. Yes, that is better than being 11 days behind.
Waiting is what the customers do, the provider needs to communicate, at the very least, that they are aware of the problem and looking into it.
Communication matters a lot. A response within 24 hours means they would be ten days ahead. Yes, that is better than being 11 days behind.
Waiting is what the customers do, the provider needs to communicate, at the very least, that they are aware of the problem and looking into it.