Taxi cabs pre-Uber were awful, at least in the 3 cities I used them most (NYC, Boston, Vegas). Dirty cars and often unmaintained. Regularly taken in circuitous routes to raise the meter charge. “Broken” credit card machine. Very difficult to find a taxi if you weren’t in popular areas. Calling a dispatcher for a taxi only to wait an hour and have them not show up.
Having apps solved all of the above problems. I would give 0% chance of any similar improvements under the monopolistic medallion system that exists in the old regime. Uber forced innovation that was so much better the politicians folded despite intense lobbying from the old hands.
In Eastern Europe there is no Uber nor Lyft. Waiting time is 2-10 minutes on average in a fairly large city. Cars are definitely not dirty nor unmaintained, they have the reputation of having cars that are almost new, and so forth. Prices have increased of course.
> Very difficult to find a taxi if you weren’t in popular areas. Calling a dispatcher for a taxi only to wait an hour and have them not show up.
Funny timing. I just attended a wedding where the hotel was in Annapolis, Maryland, and the venue was about 5 miles outside Annapolis. The couple had recommended using Lyft due to limited parking, and had even given everyone a voucher to offset the cost. Getting from hotel -> venue at 4pm was no problem at all.
We started trying to get a return ride at a few minutes before 10pm. First the app took about 4 minutes to match us to a driver, then rapidly cycled through a handful of drivers before ensuring us that our driver was 11 minutes away. For the next 20 minutes, that driver seemed to patrol up and down a street near downtown, with his ETA bouncing between 10-12 minutes. My guess is he accidentally accepted my "bad" (outside of downtown) ride and was hoping I'd cancel? I didn't, and he finally did.
The app spins for a few minutes and then tells us someone is 15 minutes away. This person calls me and asks where I'm going, specifically am I going to DC. I answer that I'm not, I'm headed to downtown Annapolis, and he says he'll be right there. He made 3-4 minutes of progress toward us, then the app abruptly cycled through two more drivers. After another few minutes, I guess another driver cancelled on us, leaving the app to spin for several minutes unsuccessfully.
At this point I cancelled the ride and was about to call a traditional cab. It was 10:45, the wedding had ended at 10:30, and it was starting to rain. Luckily, another couple at the wedding had correctly predicted that we wouldn't be able to get a ride back downtown. They had gotten a three-row SUV ("Lyft XL" or something) to get to the wedding, then gotten contact details from the driver so they could privately hail him after the wedding. Assuming we weren't too particular about obeying seatbelt laws, they had plenty of space for us.
I'm not sure why people think the ride-"sharing" services have solved so many problems. I hope to never have to do business with these apps again.
Which was cheaper? In my experience, in addition to being much worse in many ways (love to be called and told my cab driver is ready to pick me up when I am already boarded and sitting in a plane, after the dispatcher repeatedly told me they were 10 minutes away for an hour, and then I managed to just street hail a cab at 5 am) cabs were also about 50% more expensive.
However, my local cab company got an app, it’s a piece of shit, but it shows where the cab is in a map as it comes to you, which really was the killer feature for Uber/Lyft for me. So good riddance Uber, you served a purpose for a time, but normal cabs stepped up their game just a little bit, and I have basically negative loyalty to you.
In NYC the call taxi companies were cheaper than uber/lyft even in the prime discount days of those apps. Of course the user experience was much worse.
In NYC my user experience with Lyft has been much worse than taxis.
Cost more, longer waits, cherry on top of a Lyft driver waiting five minutes on the other side of a long block away from pickup, and canceling the ride because I allegedly refused to show up. That I had to talk to CS to reverse the charge with.
I took taxis for the rest of my time in NYC, and I can't see any reason not to keep doing so.
>>people don't actually want to pay the premium for that better level of service
> See air travel in general.
At least in Europe, currently having a provider get you from A to B as per your booking is the key, "premium" / "better level of service" is completely irrelevant.
I'm back to booking everything as cheap as possible. If it's all going to go wrong, I want to have paid peanuts for it so I can just walk away and not bother having to try and claim anything back.
Paying more for a better seat makes sense, paying more for a better airline really doesn’t unless you’re rich af or a business traveler and want double xl super platinum diamond plus premium status.
Intra-Europe you're going to have to look long and hard to spot the difference between the "business class" seat at the front of the aircraft and the cheaper seats further back.
You will (probably) get an inch or two extra legroom, the middle seat next to you will likely be blocked so there's more personal space, and you'll get something to eat and drink.
Whether that's really worth spending a few hundred $$$/€€€/£££ extra is between you and your wallet.
> 5 hours is about the floor so I will pay for more comfort/relaxation
I've got miles with both OneWorld and Star Alliance so can redeem on quite a lot of different airlines. At present, having a seat booked is not much of a guarantee of getting to your destination on time - or indeed at all.
On the one hand you've got legacy carriers struggling to operate their published schedules[0][1][2] and on the other major European hubs are also struggling, AMS halted ticket sales in order to avoid complete meltdown[3][4] due to lack of trained staff, and FRA is also chaotic due to staffing issues and strikes[5][6]
Low cost carriers such as Easyjet are also having to cancel hundreds of flights.[7][8]
To be frank, air travel in Europe is a total mess, it's seems like it's going to take a while for the operators to get a grip.
> Very difficult to find a taxi if you weren’t in popular areas.
Yes, now it's impossible to find a taxi anywhere unless you have a smartphone and an Uber/Lyft account. I miss the days when I didn't have to have a lifelong relationship with my cab.
People are pointing out that Lyft and Uber often brought car service to towns without taxies and that is true (and good I suppose).
But I do not think that's the business we should be sad about disrupting - Lyft and especially Uber have been fighting hard against all sorts of public transit systems across the US because they view them as competitors. It's unclear how effective they have been, but I also have no love for their intention - which is to lock the public into their service.
If you’re big enough to be a Lyft and Uber market, you’re big enough for taxis. Outside of NYC they’re usually just not that visible; normal cars, dispatched via phone.
I am not an Uber fan in terms of their ethics and how they got to where they are. That said I think disrupting taxis was a good thing, for the consumer.
The medallion ponzi scheme is dead. You now know more about your driver, I presume it has made things safer. It has allowed people to do rides as part of the commute they are doing anyway, so probably good for the environment. It has encouraged ride sharing. It may have made some people not buy a car where they would have before, which is probably good.
The rideshare is probably a good example of real value being added. A lot of pure "internet only" marketplaces are just seeking rent on some subset of ecommerce. At least Uber added a map, routing, automatic pricing and stuff.
I don’t see the problem. The cab companies needed to die. Uber and Lyft will raise their prices to become affordable - back to the price of cabs - and still be a lot better than what they replaced.
We’re killing hundreds (thousands?) of individual cab companies so that we can consolidate the entirety of the cab industry into 2 tech conglomerates. I don’t see how that’s a win.
I would take hundreds regional monopolies over one global monopoly any day. At least if you're banned from the taxi service in Boston you can still catch a cab in New York.
Uncreative distruction.
Somehow it seems wrong that people can make enough money to buy an island without actually making money.