It's worth noting that the fixed-price unlimited support only works if you are charging north of $1000 per year. This limits your users to those who actually know what they are doing, and value their and your time.
Try doing the same for a $100/year product, and you will get very quickly overwhelmed by freelancers trying to push 100 different issues from their customers on you. And reasoning with them won't work because they have all day to try rephrasing the same problem in 10 different ways, hoping it will get them to a different agent.
Needless to say, the most entitled people will be the free tier users believing that the sole fact of them paying attention to your product is enough for you do drop all what you were doing and start rewriting it to their vision.
This. This is VERY true. Pricing is capital if you want to have some respect. The worst "customers" are often those paying nothing or the cheapest price.
Try doing the same for a $100/year product, and you will get very quickly overwhelmed by freelancers trying to push 100 different issues from their customers on you. And reasoning with them won't work because they have all day to try rephrasing the same problem in 10 different ways, hoping it will get them to a different agent.
Needless to say, the most entitled people will be the free tier users believing that the sole fact of them paying attention to your product is enough for you do drop all what you were doing and start rewriting it to their vision.