I didn’t get that from this at all. His complaint seemed to be when the organization wouldn’t address a problem, period.
In his shoes, I’d be thrilled if the response was “you’re right, we’re going to coach this other person to improve, because they’re valuable in a lot of ways, but need improvement there so we can succeed.”
In his shoes, I’d be thrilled if the response was “you’re right, we’re going to coach this other person to improve, because they’re valuable in a lot of ways, but need improvement there so we can succeed.”