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> what's the answer? We really can't effect a chain of kindness in those families just be being patient strangers.

IMO we could all benefit from taking a "positive discipline" [1] approach to relationships. And in those difficult families, hopefully outreach can connect them with a trained therapist who can both listen and appropriately guide. We're not all in a position to directly help, and it is largely up to the individual to make necessary changes for themselves. But we can each be a sort of light by which individuals might find their direction.

[1] https://en.wikipedia.org/wiki/Positive_discipline




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