This is awesome. So, smart companies have monitoring for their brand keywords across key websites/web and jump in to respond the nip the bud before things go bad.
I had read somewhere that Gitlab does the same. They have a "How to respond discussions on Hackernews." or something in that line.
This is often true, but [un]fortunately in this case you're letting everyone know you don't really have any idea what you're talking about. JGC is active in non-CloudFlare discussions on HN all the time, and is the CTO. He'd probably be in this thread regardless of his role.
Only for the easy or tech things though. I was curious if I'll trigger some response about CloudFlare enabling targeted abuse online, but that topic seems untouchable to people doing monitoring.
I had read somewhere that Gitlab does the same. They have a "How to respond discussions on Hackernews." or something in that line.