Agreed. I think it was Henry Ford who said that if he had asked customers what they wanted, they would have told him a better horse.
Innovation is the act of giving the users something they didn't know what they want.
But that's not what these anti-user dark patterns are. They are the end result PMs trying to hit their KPIs by any means necessary. And those happen to not track things like users satisfaction and trust.
Innovation is the act of giving the users something they didn't know what they want.
But that's not what these anti-user dark patterns are. They are the end result PMs trying to hit their KPIs by any means necessary. And those happen to not track things like users satisfaction and trust.