no because an in person convo doesn't have a 2-10minute delay of complete silence between the hello and what they are asking for.
example just from yesterday:
them 10:10am Hello
me 10:10am hey what's up
them 10:20am hey do you remember me? I used to work with so and so
me 10:20am yeah I can help you with any questions now
them 10:45am nvm I figured it out by reading the error message.
I'm not full time support, I'm a dev on a team. So that kind of interruption without any context at all derailed my work believe it or not. Fine for a legitimate issue, not that great when you didn't even read the error message.
when someone comes up to you in person they probably have their full question formulated. online they can just say hi without embarrassment apparently.
Does your chat client not have a do not disturb mode? That's why i said have a chatroom for support.
It's not just devs that use computers. This is how any office worker or random discord community talk. You can also ignore the interruption.
I use to think like you until I jumped to security where people sometimes avoid responding when you bring up a task they need to implement (like patching something). I just drop a Hi and wait for them to respond then drop the question on them so they are forced to respond.
Sometimes I would have a technical matter to ask about and there are multiple people to ask. I am not copy pasting the same question and having 5 people waste time answering. I will drop a Hi and ask the first person who responds.
You do not have to drop everything and reply to every Hello or Hi. You are free to ignore until a more pertinent question is dropped because the person may also be asking others who may be free.
That is exactly why it is an asshole move. You are starting off with the assumption that they will behave unprofessionally before they've done anything to warrant it.
> Sometimes I would have a technical matter to ask about and there are multiple people to ask. I am not copy pasting the same question and having 5 people waste time answering. I will drop a Hi and ask the first person who responds.
So instead you waste five people's time because they don't know someone else already answered your question. If there are five people who might answer, ask the question where all five can see it so they know when it has been answered.
> That is exactly why it is an asshole move. You are starting off with the assumption that they will behave unprofessionally before they've done anything to warrant it.
No, that's just how conversation happens IRL. If you think someone will ignore a phone call you show up to their office in person where they can't ignore you. All of your complaint also applies to people walking up to you and greeting you before asking questions except in chat you can delay your response.
> So instead you waste five people's time because they don't know someone else already answered your question
Did you read what I said? It's the opposite of that. How can it waste their time when there is still no question. Are you referring to having to reply with a "Hi" as a time waste??
example just from yesterday:
them 10:10am Hello
me 10:10am hey what's up
them 10:20am hey do you remember me? I used to work with so and so
me 10:20am yeah I can help you with any questions now
them 10:45am nvm I figured it out by reading the error message.
I'm not full time support, I'm a dev on a team. So that kind of interruption without any context at all derailed my work believe it or not. Fine for a legitimate issue, not that great when you didn't even read the error message.
when someone comes up to you in person they probably have their full question formulated. online they can just say hi without embarrassment apparently.