One step further, don't start a conversation with "X is broken, can you help me fix it?"
Tell me what you did so far, actual behavior and expected behavior. Pragmatically speaking, I get a lot of coworkers asking questions (like several per day) so if your question is formulated poorly, it has a very high chance of slipping through the cracks simply because the easier to answer questions will take priority.
Tell me what you did so far, actual behavior and expected behavior. Pragmatically speaking, I get a lot of coworkers asking questions (like several per day) so if your question is formulated poorly, it has a very high chance of slipping through the cracks simply because the easier to answer questions will take priority.