> a bizarre returns policy, where the consumer could return their AB whenever they pleased, and the PRODUCER shouldered the cost.
I don't understand, what's supposed to be bizarre about this policy? Why the seemingly snarky "where the consumer could return their AB whenever they pleased" comment?
I believe what’s bizarre about the policy is the following:
1. Buyer pays Amazon $xx for sale of audiobook.
2. Amazon credits publisher $xx and debits published 40-83% of $xx for handling fees.
3. Buyer is refunded $xx by Amazon
4. Amazon debits publisher $xx.
So as I understand the thread, Amazon is doing the equivalent of charging a ‘restocking fee’ equal to their share of the sale price, so that the publisher ends up paying out of pocket.
Ah, I understand now, yes that makes sense. If Amazon is not refunding the handling fees to the publisher, that's indeed unfair. Though that seems like the issue should be firmly between the publisher and Amazon/Audible, I don't see why they also took a shot at the consumer with the glib "where the consumer could return their AB whenever they pleased" comment.
I don't understand, what's supposed to be bizarre about this policy? Why the seemingly snarky "where the consumer could return their AB whenever they pleased" comment?