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This looks great! Definitely looks useful and with no status quo solving it well right now.

I'd love to see what else people are using right now for this, and what the cons of that are compared to this - the real-time, team-based support chat use case, with included support ticket tracking. A combination of Slack shared channels and ticket/feature-request tracking that is.




Thank you!

To the best of my knowledge, people are using Slack's shared channels plus an integration or two (custom or off-the-shelf).




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