I recently needed to access some information on the IRS website, and had to do a 3 hour, very annoying, ID.me registration. Everything failed. The OCR software thought the issue date of my passport was my birthday (so I wasn't old enough to register), fail. The 'link' they send via SMS to take photos of your ID, failed (wouldn't load). A VPN was needed to do some steps from outside the US. I was kicked out of the 'queue' twice to video call with a human where I have to hold up my 'biometric' printed-on-paper social security card.
The killer? This morning I woke up to spam emails from ID.me offering me a discount on my first blue apron meal order.
Where I am in the Netherlands there is a government-issued digital ID (DigID), that was very straightforward to sign up for and easy to use.
I’m glad you mentioned the spam from id.me. When I first came across it a few years ago I thought it was a scam due to the heavy marketing of third party “deals” on the site. Not a good look.
The killer? This morning I woke up to spam emails from ID.me offering me a discount on my first blue apron meal order.
Where I am in the Netherlands there is a government-issued digital ID (DigID), that was very straightforward to sign up for and easy to use.