The main benefit of the lawyer here is to break through the bureaucracy on the other end. Your lawyer talks to their lawyer, their lawyer talks to someone on their end who is actually authorized and able to make changes (not necessarily to make them change it - possibly just to figure out what is going on).
This causes a human with authority to actually look at your case and likely go "yeah, this is silly, I've taken care of it". Lawyer is very happy because something that looked like a lot of expensive work just went away.
This causes a human with authority to actually look at your case and likely go "yeah, this is silly, I've taken care of it". Lawyer is very happy because something that looked like a lot of expensive work just went away.