I think the problem is trying to present an abstraction layer to management, because we have those same features of todo lists, and recording information, in Jira and ServiceNow and like a dozen other pieces that's purpose is to coordinate and track work, and often they are unpopular with developers because they end up trying to provide an abstraction layer to the Execs to replace their management by spreadsheets, but unfortunately as anyone who has worked in software for long enough can tell you, abstractions are leaky.
Hence the dissatisfaction with a lot of these tools.
Hence the dissatisfaction with a lot of these tools.