Currently, the way Chatbots are, they are just some glorified text boxes to enter your information in, a different format of the search box and lastly, a way to make sure you've done the basic checklist. They also hardly speak your language and refuse to deviate from the script in any way. Which, without much irony, is pretty much my experience with the first level support at a lot of companies. So I'd say they were quite successful with replacing that.
