And that's a GPT-3 chatbot. Commercial customer service chatbots are worse. They're usually just phone trees with delusions of grandeur. That's underperforming.
Is there any known customer service chatbot that really has a good model of what's going on? That ought to be possible for banking, travel, and product ordering, at least. Something where, each time it has to refer someone to a human, collects data to get better.
Is there any known customer service chatbot that really has a good model of what's going on? That ought to be possible for banking, travel, and product ordering, at least. Something where, each time it has to refer someone to a human, collects data to get better.