The frustration with waiting at the carousel is not the time it takes but the fact that you have no idea how much time it takes. So you're just sitting there in alert mode looking for your things.
If they had given customers information about _when_ their luggage would be available for pickup, the complaints would probably also have dropped to zero.
If they had given customers information about _when_ their luggage would be available for pickup, the complaints would probably also have dropped to zero.