> roles like "Helpdesk" but those always felt very entry level and were probably very unfulfilling.
I used to think that also until I worked with some career helpdesk operators that were well suited to the position for their excellent social aptitude and reasonably well compensated for their skills and excellent tact. This is not confined to Tier I, as the most successful in Tier II will also have this gift of being personable that is less common or with less opportunity to express it in Tier III, but it appears again in Tier IV. It is ironic, but generally a less competent but extremely personable operator will be more successful than a competent and efficient operator with no social skills.
I used to think that also until I worked with some career helpdesk operators that were well suited to the position for their excellent social aptitude and reasonably well compensated for their skills and excellent tact. This is not confined to Tier I, as the most successful in Tier II will also have this gift of being personable that is less common or with less opportunity to express it in Tier III, but it appears again in Tier IV. It is ironic, but generally a less competent but extremely personable operator will be more successful than a competent and efficient operator with no social skills.