I guess it's all about your perspective on how to interact with strangers via email. For me, I think it's best to keep an open mind and have empathy with someone reaching out instead of demeaning them for a strategy that they personally didn't craft. The rep saying "You're right, it's a low effort sales template" was his way of saying that it's not his preferred choice either, but he has his hands tied and this is how he puts food on the table.
It just seems really weird to take all of that and then jump to a massive conclusion that everyone should stop using Mailgun as a mail provider. The author took an innocuous email, created a battle which he won, and then decided to start a war.
I'm less taking issue with the absolute specifics of the email and more with the decision to turn this into something I'm reading about on the front page of HN.
It just seems really weird to take all of that and then jump to a massive conclusion that everyone should stop using Mailgun as a mail provider. The author took an innocuous email, created a battle which he won, and then decided to start a war.
I'm less taking issue with the absolute specifics of the email and more with the decision to turn this into something I'm reading about on the front page of HN.