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About 5 years ago I flew in to SFO for a work trip. A few hours after I picked up my Hertz rental car I got a message stating that I hadn't picked up my car yet. Checking the rental paperwork, I saw that I had somehow rented this car as someone else. This, despite I did the normal gold service process that involves providing my license to an attendant at the gate.

I was happy then that I didn't have a run in withe the police, thinking it would be a minor inconvenience at most. I guess it can get a lot worse.




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