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Basically they are an AI travel agent.

But travel agents died with the internet.




Business model changed, but travel agents are still active and in demand. (Source, spouse is a travel agent)


My understanding is that the travel agency business has shifted more towards business and luxury customers rather than middle class people?


Sure, but plenty of those jobs still around. In fact they've been struggling with the rest of the market in filling positions. AmEx travel is constantly recruiting.




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