On: Google 20% time volunteers have been rewriting the ITA Matrix flight search app

[AtlasBarfed]

Basically they are an AI travel agent.

But travel agents died with the internet.

[mrkstu → AtlasBarfed]

Business model changed, but travel agents are still active and in demand. (Source, spouse is a travel agent)

[throwaway894345 → mrkstu]

My understanding is that the travel agency business has shifted more towards business and luxury customers rather than middle class people?

[mrkstu → throwaway894345]

Sure, but plenty of those jobs still around. In fact they've been struggling with the rest of the market in filling positions. AmEx travel is constantly recruiting.