The problem with this argument is that many of us are making significant money in the Market, and we feel pretty strongly that for that 30% cut Google gets of our sales, we should be getting way better support. Hell, GREAT support. Then turning us away from a public forum is like spit in our face.
Over the last year, I ALONE have given up enough in that 30% to pay the salary of at least a part-time employee just to handle support.
People claim to THINK they know where this 30% is going - maybe to a carrier, or maybe to Google, but Google hasn't officially explained what that 30% is for - at least not anywhere that I've seen.
I have seen articles claiming that Google gets nothing from sales, though it's not really clear. See [1] for example that says that the entire 30% goes to the carriers and billing settlement fees.
Hmm. I am not saying they shouldn't be doing better, with just their 30% cut. I am saying I would be willing to pay an annual fee for better support, and the other developers I know personally would as well.
It is not mutually exclusive position - I am being pragmatic, and if $X/year gave me good support, then sign me up... even if I think they should be doing better with their 30%. I just ultimately want the problem solved; I am definitely willing to pay, because I don't want my revenue stream jeopardized for the lack of market support should a problem arise. But yes, they could be doing better right now.
Over the last year, I ALONE have given up enough in that 30% to pay the salary of at least a part-time employee just to handle support.
People claim to THINK they know where this 30% is going - maybe to a carrier, or maybe to Google, but Google hasn't officially explained what that 30% is for - at least not anywhere that I've seen.