Playwright is excellent too. Playwright is much more forgiving with tests that need to high different origins (common with Enterprise apps) and multiple browsers in the same test (to verify collaborative editing etc). If you're considering Cypress, I'd highly recommend also giving Playwright a look (https://playwright.dev )
Agreed; also, even with human testing, their nuance can be a double-edge sword. Testing, and specifically QA is hard - as today it's mostly about the "assurance" part; does one feel assured enough to ship this, which is subjective.
Of course, until automation gets to be as clever of humans, any test automation approach is going to have some flavor of brittleness.