I'm not actually sure what you're referring to (as CTO I promise you I am not managing any of our GitHub repositories or anything at that level). If you think there are concerns with the PHP SDKs you seem to know where to express those, but a lot of our SDKs start (or are) maintained by contractors as well as contributors from the open source community.
That said, none of this has anything to do with these donations to the open source community. We fund a lot of other initiatives outside of this one thing, and it seems you have some gripes with how we do that, which you're welcome to, but it doesn't take away from this investment.
> and it seems you have some gripes with how we do that
Actually, I have a gripe with the fact you left unpaid volunteers to deal with an angry customer. I have a gripe with the fact you just left an emjoi response when a volunteer pointed out they were volunteers and weren't getting paid. I have a gripe with the fact I gave them greive for several replies in hope that a Sentry employee would finally step in and the company that I was paying money to would provide basic techincal support which I was told by the volunteers the company would be unable to do because only volunteers worked on it.
In my opinion, open source maintainers of your offical products in your offical github org are part of your team. You didn't even stand up for them. You didn't even get a product manager or customer success manager to intervene. It's the bare minimum.
And before you carry on with what issue this is. It doesn't matter at this point. Personally, I would just like it if in the future you stepped up for your maintainers.
It's true that we do have a lot of great volunteers working on our SDKs. We value them and appreciate them, and if/when we let them down we do our best to make it right.
Sorry for letting you down as a customer. We'll keep trying to do better.
That said, none of this has anything to do with these donations to the open source community. We fund a lot of other initiatives outside of this one thing, and it seems you have some gripes with how we do that, which you're welcome to, but it doesn't take away from this investment.