On: Ghost CEO lectures locked out customer about empat...

[bdcravens]

I think the difference is a customer is an individual; a representative for the company, and the CEO especially, is representing the company.

[true_religion → bdcravens]

Ghost is B2B. Their whole value proposition is that they help you make more money from your customers. So technically they're both businesses.

This is a bit different than say... Walmart talking down to a single mother who tried to use an out of date coupon.

[bdcravens → true_religion]

A business is still an individual customer. (Whether that customer has 1 employee or 1 million) I'm talking "individual" in the many to one sense, not the C in B2C sense.