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Canon sued for disabling scanner when printers run out of ink (bleepingcomputer.com)
970 points by LordAtlas on Oct 16, 2021 | hide | past | favorite | 470 comments



As many techies will probably always say anytime inkjet product shenanigans come up: just buy a laser printer.

And I now add: and don't let it connect to the Internet, and don't install proprietary drivers or software for it on your computers.

Also, remember the names of companies doing sketchy things, and do your part to provide negative feedback when you can, and to give positive feedback to better companies. (Example: I've just moved away from the Apple product ecosystem, because Apple did one too many obnoxious things, and I'll also be pointing friends who ask to alternative solutions.)


> As many techies will probably always say anytime inkjet product shenanigans come up: just buy a laser printer

It's Canon/HP/$MANUFATURER shenanigans - nothing inherent to inkjets. I think the better solution is to buy from more ethical printer companies, like Brother.


Personal story about a sister-in-law that worked for Brother for 5+ years, all her stories made it seem like a employee focused and ethical company.

She got really sick really fast, Brother fired her as suddenly the "position no longe existed", cancelled her health insurance, and - speaking with their lawyers - they knew that she might very well not live to see the end of a civil case trying to reinstate her position/insurance. She did not get to see a day in court, had to fight to get subpar health care for the short duration of the rest of her life.

Just one story, and I'm sure there are many cases where they treated their sick employees better, and there are always two sides of every story, "would have increased the total cost of everyone's insurance" etc... that said no Brother product will enter my abode again.

I almost never comment on anything, but seeing ethical and Brother in the same sentence just got me. Apparently that story is still raw after 4 years.


I'm sorry your sister went through this, and that I unintentionally picked at your emotional scab. My PoV is that of a customer, and Brother is relatively less customer-hostile.


I am also sorry for GPs loss. I would point out, though, that in an organization of that size, the people making personnel decisions are likely several degrees removed from the people making product and customer support decisions. Kind of like how I love my Amazon Prime, but I get a little knot in my stomach when I hear about the lives of their fulfillment people.


> that in an organization of that size, the people making personnel decisions are likely several degrees removed from the people making product and customer support decisions.

This is morally and ethically wrong. If you run a company it is _your responsibility_ if your employees are mistreated.

More, why exactly is this happening? Do you think the lower-downs make policy like this about healthcare?

No. They are given unrealistic financial targets by management and can choose either to leave, or to grind the workers for every spare penny.

---

The people who run these companies take the lions' shares of the profits and yet when their companies deliberately do something horrible, they shrug and say, "Not my fault."

It's simply evil.


That's just your rationalization of a company's bad practices. A company can provide great service and great benefits to its employees, at the cost of a single factor - its bottomline.


How terrible!

FWIW, I think Brother's lawyers are really bad if they think they can do this with impunity. I'm not a lawyer, and of course I don't know your family's situation or if your grieving sibling had/has energy to fight them, but this sounds to me like something that the next-of-kin/a heir can call them on if they choose to. In particular, if this was in the US I think it's illegal to terminate the position and health coverage without offering COBRA, regardless of the reason. There would be very clear damages, and this additionally makes one view "the position no longer existed" skeptically. I was a potential juror in a civil wrongful termination case this month. (I got excused on the third day of jury selection.) This case went to court nine years after the event, so four years is not too late. My understanding is that in a civil case, your sibling would just have to convince a jury it's more likely than not your sister-in-law was terminated improperly. I wouldn't rule out a criminal case also.


A tragedy, and showing a lack of ethics on the company side.

But frankly, the bigger problem is not the company ethics - (big) companies rarely have them - but the lack of an employer independent healthcare.


Very sorry for your loss.

My own experience is that these things - things you deeply care about and are separated from, it doesn't need to be via death, there are (unfortunately) so many ways this experience comes - will probably seem raw forever, as you care, and there will always be moments that those feelings overwhelm you.

I've found no answer to that, other than to face those moments with sincerity and finally a shrug and a smile. I'm not sure there should be one.


Wow. But today is a good climate to air this sort of dirty laundry. Name and shame.


The inherent problem with inkjets is the ink drying out over time, requiring replacement even if you only use it occasionally.


> requiring replacement even if you only use it occasionally

I'd say especially if you only use occasionally, given how many times I sometimes had to run the head-clean on the last inkjet I used, every time it was left alone for a couple of weeks.

At the time I ran a B&W laser for bulk (and letters & other documents that needed to be crisp) and the inkjet for occasional photos and other colour work. I now just have a colour laser and on the rare occasion I need better photo quality I get a print done commercially.

Be careful on your selection of laser printer though, some are far more expensive than others wrt consumables, and/or far less reliable, especially as the not-silly-expensive-for-home-use end of the market.


This or the printer constantly dumps ink to prevent this problem. Both are not ideal


Like Epsom printers that come with just enough ink to prime the print head, dump the rest and print two colour pages. It is a terrible purchasing experience.


I had a Xerox laser printer for about 12 years, and it worked pretty well. No special drivers needed, just uses a standard pcl6 or postscript. The problem with it was toner cost. Official toner was stupid expensive, but there was decent aftermarket toner on Amazon that mostly worked.

I have since gone to a smarter printer with an Epson ecotank. Their ink is decent price and it works fairly well. Sadly The model I got requires custom drivers. Though they do have models that support PCL6/ postscript. The model I got also allows for larger paper sizes, but it does not handle it very well in the firmware.


Laser printers, at least in my experience, suck for photos. Not that people print photos any more but if you're using your printer for any kind of small framed photos or crafts than a laser printer really isn't a solution


> Laser printers, at least in my experience, suck for photos.

They do... Though if your use case is only photos, look at a completely different technology.

For a number of years, for printing photos I used an Olympus dyesub printer - it was a P-400. It prints an 8x10 (and you had best use the 8x10... or make 4x 4x5s). The problem was that it cost about $3/page to do that print.

I'm not sure about the current lineups and price points. Looking around, there's a Kodak one for $130 for the printer that appears to be at $0.50/4x6.

Now days, for printing photos - for those that I want printed, I go to smugmug or similar.

When you get down to it, I haven't been pleased by the photo printing quality of any of the other technologies.


I send photos to Costco for printing. Cheap and easy.


anything you can do at home sucks for photos. drugstore prints too. you can't expect inkjet pigments to last very long.

if you want a decent photo print that won't deteriorate, projection onto real silver or archival color process is the way to go.


That sounds overkill just for a glossy picture of my dog


yeah but maybe you really like your dog


I bought the cheapest (Samsung) personal color laser printer I could find, and I would have to say it is, at worst, mediocre for photos. They come out a bit darker than one would like, and some of the colors can sometimes be shifted to a slightly different tint. Very bright/vivid photos generally come out looking great on plain paper... better than inkjet as they don't saturate the paper.

You should look around for current reviews on the quality of photo printing on color lasers, as I'm sure you'll find reasonably priced models which do a very good job.


But honestly, even consumer inkjet printouts suck, compared to photos printed on a professional machine.


I have a “consumer” Canon Pixma printer that has 12 different ink cartridges. The quality is absurdly good, and commercial printing has only recently caught up.


>don't install proprietary drivers

If you do need the drivers often you can unzip the installer and look for the .INF file. Installing from that will save you from the crappier parts of the software.


Canon was actually on my short list of printer vendors I would have recommended people to use. Now it's just down to Brother and Kyocera I guess.


Among all the printers in our household the Canon model broke in the least amount of time, only fixable with a spare part which was "coincidentally" the same price as the whole printer. And the official scanning tool was just named "ij utility", which meant it was impossible to find with related search terms.

It was entertaining, but not in a good way.

Honestly I've never been satisfied with any printer, inkjet or laser. I eagerly await the day I just don't need one.


Even Brother is dodgy, depending on the model. I have a low-midrange Brother B&W laser printer that worked great until one day it decided to stop accepting print jobs, both via network and USB… it just stalls at “processing” and never proceeds. Googling around it seems like people with various Brother models have seen this behavior.


Accidental failures are one thing, deliberately user hostile design is another.


Parent is insinuating this may be deliberate sabotage on Brother’s end, to convince users to buy a new model after a while


It may also be just random failure of some components that were simply costed to be less than bulletproof on their "low to midrange" model. Or a software issue as suggested by another poster. No evidence of any sabotage was presented.


I once had a similar problem with a CUPS/gutenprint driver. If you are using CUPS, load the ppd from brother.

It could also have to do with the detail/complexity of your document. Intricate PDFs or high-dpi graphics can overwhelm low-midrange printers. (I once had a print job that took the printer half an hour to process.) On some printers you can even install additional RAM.


We have a bunch of different Kyoceras at the office. The software is buggy as hell, yet they hide their security updates behind a super-expensive support contract with an “authorized” reseller.

Thats criminal in my opinion. Never buy again. Sharp does the same thing for their larger “enterprise” MFPs.


Indeed. I've alwaya found the Canon Pixma Inkjets pretty good because they are basic and print OK and don't muck you about with these kinds of shenanigans. Dispointed.


Re: Printer drivers, you mostly don't need them any more, because almost all printers will now ingest pdf directly. You can bypass cups and your driver and talk directly to the printer using nc:

cat myfile.pdf |nc printername 9100


I previously explained why this is a terrible idea:

https://news.ycombinator.com/item?id=28058184


Seems like something you could test and see if it works on your printer.


What's a test going to tell you? The reason he's saying it's a bad idea is because it's possible to end up with the printer executing a partially submitted job or not using settings that match up with the document you're trying to print.


If you end up with a partially submitted job, then you'll know you need to install the printer drivers. If it prints successfully, then you'll know the drivers were unnecessary. I assume you'll hang onto this printer for long enough a couple wasted sheets of paper are not a large concern.


Most of the budget printers won't support that, they don't have enough processing power to render PDF directly. Even with the typical enterprise printer it's not as reliable as you might expect.


I've always bought HP business laser printers.

They've always worked for me.

I also don't let it connect to the internet as it has a fixed IP and no gateway.

Also none of this cartridge subscription business and I've always been able to buy the cheap unbranded cartridges on Amazon or Ebay for a fraction of the HP ones that must be made from solid Platinum or something...


New or used, business-class printers are better than any consumer grade printers. The twisted business model of consumer printers guarantees that you'll have a bad time at some point.


Don't forget that almost all printers region-lock their cartridges/toners: https://en.m.wikipedia.org/wiki/Regional_lockout#Printers


> I've just moved away from the Apple product ecosystem, because Apple did one too many obnoxious things, and I'll also be pointing friends who ask to alternative solutions

Good to hear I have more companions on the same boat.


What Apple alternatives have you been using?


Seconding that. If you mean Apple's scanning of photos for CP when they're not required to by law, that is absurdly anti-customer for sure. But using any Google/Android device other than Lineage, eSolutions, etc is way, way worse. Just so we're on the same page, on Monday or so we were discussing Samsung's keyboard app selling your keyboard presses to third parties, and Samsung is even considered premium.


It's a choice between two evils. Unless you use some de-googled Android and but then you enter another world of pain. The truth is, there's no alternative to Apple or Google and that's the real problem.


Would help if you could be more specific here but aside from hardware (macbook/iPhone) there's alternatives (not just competitive but also plain better ones) to just about every service Apple provides.


The person you replied to asked a question for specific details on what alternative to Apple products are being used. I think tis telling that each reply fails to answer.


It's not that I failed to answer, I simply asked the parent to be more specific.

Unless you wanted me to write an exhaustive list of alternatives for everything Apple makes.


Yes, actually. I recognize that its a burden but thats part of the point I'm getting at - it is easy to tell people to switch, it is hard to give them good solid advice on how to go about doing so. And it isn't just you, its a trend I've noticed around these topics. People want others to make the jump but they don't want to hold anyone's hand while they do it.


I'm more curious about replacements for iPhone. I'm already past replacing my 2016 macbook for a surfacebook.

iMessage, Apple Wallet (google pay doesn't do airline passes?), airplay, airpods, homepod (for multi room audio, sonos sucks imo and is just another jailed environment).


For the iPhone itself you don't really get good competition aside from what Samsum and Xiamo offer for that price range. Though I've heard great things about the Asus Zenfone 8 as an all rounded and OnePlus as more of a "budget flagship"

iMessage: lol good luck if you can get people to switch to signal or something that would be ideal but most people just don't care in my opinion. Discord, telegram (depending on how much privacy means to you) can also be suitable alternatives. Though nothing really replaces iMessage's "sms if ded" functionality afaik.

Apple Wallet: Oof you've got me there, nothing really competes with it and yeah, a couple of my friends have complained about no passes on GPay as well, sucks.

AirPlay/Airdrop: Surprising this concept has only really been actualized in the apple ecosystem. There are 3rd party alternatives like netcat clients and qrcp and whatnot but nothing as noob friendly that I can think of unfortunately. I've literally never seen any other company implement something like AirPlay so I'll have to leave you hanging there. But a search for "airplay" on github does show some interesting projects if that rings your bell.

AirPods: UGH, you hit all the hard spots. God I love the way they connect without having to worry about going to bluetooth settings though I'm pretty sure that samsung implements something similar with their buds and phones. I guess this one's just which companys' implementation do you want. In terms of how good the headphones actually are, litearlly any $20 chi-fi IEM will objectively outperform the AirPods lol they aren't known for good sound (airprods pro rock though).

HomePod: Never used this but Home Assistant[1] setups are trending right now, give them a look.

1. https://www.home-assistant.io/


Dumb question: How do I stop my wireless HP Printer from connecting to the internet? I have an Asus RT-N16 router and I can't see any settings that will restrict an IP from having WAN access.


Looks like there's a LAN to WAN filter setting under Firewall maybe? Either that or if there's routing table settings you could use that.


You can restrict it from going to internet on the router level.


Alternative solutions like what? Your example was not very specific.


What is your alternative to the Apple ecosystem?


The thing about laser is it's not a great answer for your typical boomer mom-level consumer. They're large and color laser MFPs are usually ~$500


The "boomer mom-level consumer" will pay more than $500 over year in replacing dried out ink cartridges and possibly printers (broken due to ink dry-out). And they're better off with a black&white laser printer, with the occasional color job done in a print shop.


Exactly, I (but not a boomer mom level consumer) bought a HP Black & White Laser on sale from Walmart with Toner for 1000 pages, all for $49. Whenever that toner finishes (I bought about in 2019), new toner is again $49. Way cheaper.

Any occasional color print goes to walmart or cvs or staples (exactly 2 times I have done that since I bought this printer).


So, replacement toner costs the same as a new printer?


Yes, but replacement toner is a full toner, I think 4k pages (or more). New printer comes with 1k pages toner only, and new printer price was black friday sale price, usually its $89.


> The thing about laser is it's not a great answer for your typical boomer mom-level consumer.

I'm not sure how someone's age matters, but the elderly appreciate "it just works" peripherals just as much as you little whipper-snappers. One of the best things we did for my mom-in-law was replace her ink-jet printer with a laser printer. B&W MFCs start around $200.


I think the age thing is about habits. A lot of older people grew up preferring reading stuff on paper to reading it on some flickering CRT display, and that habit is still with some of them. Younger people never got into the habit of printing anything.


Flickering CRTs were a bad habit. But needn't be so. They were just cheap, or bad quality, or powered by a bad graphics card, wrong setup. One could always use good ones instead.


My mom wants to print photos of her grand kids and would absolutely balk at a printer over $150. Before the pandemic, a decent HP inkjet was $60.


> Before the pandemic, a decent HP inkjet was $60.

$60 + Ink


For some reason I enabled the ‘auto refill’ on my new canon printer because that is what our office did (somehow).

Don’t do that: it kept making purchases because it didn’t receive the ink as fast as it expected due to supply chain issues. It took a long time for Canon to cancel the orders that had never left the factory and give our hundreds of dollars back.

It’s a fun story at least!


There's an onion article in there somewhere. Honestly, giving a money grubbing printer a credit card and ordering powers might make a decent analogy to parts of the supply chain issues at large.


Yup. I mean, I've heard HP has some silly "ink as a service" program, but honestly, giving credit card details to a printer? That sounds extremely unwise (and the fact it's even possible says something about the world we live in, and not nice things).


It'd be like giving it to your toaster.

https://www.youtube.com/watch?v=LRq_SAuQDec


I did and it’s comfortable. We shouldn’t dismiss innovation that quickly


It's a precursor to the dreaded Paperclip Maximizer.


Deploy the hypnodrones.


I can't think of any scenario where it would be wise to give an IoT device your credit card.


Realistically, it's highly unlikely that the device itself received and is storing the CC details. Most likely the device pings Canons servers when ordering should be done, and then the backend servers handles the actual order and payment.

But, never say never, it wouldn't even be the worst thing i've seen in the IoT world.


When it comes to IoT, never ask how bad things can be for they will surely be worse than you can possibly imagine.


Last month, my friend's HP Laserjet Pro printer started flashing "SUPPLY PROBLEM" error message and wouldn't print anything. Apparently, all he did was update the firmware after a message popped up on the printer urging him to do so.

Well, that firmware update included new DRM checks for non-HP toners. The printer would just refuse to work with 3rd party toner cartridges.

I had to help him and had to find an old firmware and downgrade to an older one which didn't contain the DRM. The firmware didn't come from HP's website because they deleted all old versions so I downloaded the version off someone's Google Drive. Who knows if that FW contains something malicious. Also, I had to install Windows because old firmware update is a Windows program. You're SOL if you use macOS or Linux.

This incident didn't make my friend go and buy $200+ worth of original toners like HP intended. All it did was make him anxious of updating anything and of using HP products and has wasted a lot of his and my time. He said he won't buy another HP printer again.

If you want to learn more, search for "HP supply problem" with your fav search engine. Or see this link on HP support forums [1]. And don't update your printer's firmware if it's working fine... because who knows when they'll disable FW downgrade option and you'll be stuck with a DRMed printer.

Edit: Just in case you found this comment through a search engine or this has affected you, I recommend downloading FW from this page [2]. It also has a list of affected HP Color LaserJet Pro printers (there's quite a few models.. the page lists 11 models). That blog also has a full saga of HP's shenanigans and their attempts to block aftermarket cartridges [3].

[1] https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuc...

[2] https://borncity.com/win/2021/02/02/firmware-downgrade-for-h...

[3] https://borncity.com/win/2020/11/08/hp-firmware-update-for-i...


My big question here is:

Why aren't companies being found criminally negligent with the CFAA when they force poison-pill "upgrades" that remove stated features from the original device?

How is this functionally different than the crypt-ransomware we see in the news?


You gave authorized access in the EULA. What we need is real penalties for contracts of adhesion.


IANAL, but contract or not, you find one government/protected computer that is connected to one of these things, and suddenly we're wading into 18 U.S.C. § 1030 territory:

> (5) (A) knowingly causes the transmission of a program, information, code, or command, and as a result of such conduct, intentionally causes damage without authorization, to a protected computer;

A malicious driver that bricks the printer might meet that criteria. The access might be authorized, but the inflicted damage isn't.


So as long as I send a target an email and they don't respond back that they refuse then I can do anything to them that was in that email - same level of "authorised". They probably looked at an email longer if it was actually opened.


Do printers have an End User License Agreement?

The last printer I bought, I was able to setup and print with, without (explicitly) agreeing to any license. Is the EULA part of a software install process?


There's usually a clause somewhere in small print where you agree to some massive EULA on some url through just the act of buying the product.


Many people buy printers in stores, still. Point of sale rules apply there.

If even one person does this, then the parent's comment is valid.


Prove it.


Better yet, HP will re-enable auto firmware updates if you disabled them at lest with certain printers (they did for mine). HP never again.


After my last HP printer being annoying I said never again and bought a Samsung laser. Of course HP then went and bought Samsung.


HP screwed me the same way a few years ago. I now have a Brother Lazer printer. Fuck HP. Threw that junk in the trash.


Someone should start an ethical product company that does not take on investors so they cannot lose control and have s** like this happen. It seems like there are a lot of opportunities in the printer and tractor worlds.


Brothers LaserJet.

No malware, no adware, no funky drivers; just colored, WiFi, LP-protocol, multi-tray PCL and PS support.

Best thing since sliced bread.


You know a market is bad when a company can lead the space simply with the platform of "we won't scam you."


Kinda sounds like the whole economy though.


In some ways we bring it on ourselves by being such cheapskates. People post reviews in the app stores because they think $2 is expensive for an app then wonder why they end up with free software that sells their private data to the highest bidder.


It's not an "either/or" situation, apps compete on price and that's just not where they make their money, largely.


And then they overlook the actually good (real) free software.


I never had a problem paying for good software. The issue is that the paid software very often isn't better, that's why many people started gravitating towards the free apps, me included.

Nobody likes being scammed even if it's just for $2.


Take a look at any high quality non-free product and you will see reviews complaining about the price.

This isn't about not wanting to be scammed, this is about people wanting something for nothing.


I am also in the Brother laser club. Don't know anyone having any printing problems with it. The new ones are super quiet too.

They only tend to be a bit picky about the WiFi networks, so better to use with a cable.


Mmmmm, that’s partially true. Their IPP protocol however just rocks by Ethernet wire.


Another vote for Brother's Laser printers. Love mine, cheap, reliable and works on Linux without a hitch.


Same here. Brother is the only printer brand I have used thus far that doesn't feel like its trying to scam me for my money.


Brother sells overpriced refills but there are off brand replacements about half the price. They also report ink run out on starter cartridges when it hasn’t. I think the only ethical printers are 3D ones.


Have you tried resetting the counter? The procedure is different on different models, but it goes something like this: https://www.inkhub.com.au/ink/brother-mfc-l3750cdw-toner-res...


Recent firmware updates have disabled this workaround. Brother has joined the malfeasance club.


When did they do this? I reset my cartidge last year.


I have a mechanical mod to do that … but point still stands the default isn’t good.


See my tip here: https://news.ycombinator.com/item?id=28889001

Vigorously shaking the cartridge might also help sometimes.

And regarding starter cartridges, you might need a reset gear: https://cartridgeamerica.com/ctg/brother-toner-chips.php


I have a Brother MFC that has been working for ~10 years now. No problems using third party toner.

One thing I did notice, though, is that it will start complaining and bugging you about replacing the toner before it actually runs out. There's a well-known way to reset that check, though, allowing you to print until it actually runs out.


> Brothers LaserJet. No malware, no adware, no funky drivers; just colored, WiFi, LP-protocol, multi-tray PCL and PS support.

This is all true, but it seems lasers have had their day for the occasional use printer. We have an Epson EcoTank, and all manufacturers have equivalents. The hardware has been absolutely flawless - 12k pages of ink in the box, not a single jam after 10k pages, ink is something like $20 for 10k pages and child could refill the think without making a mess. They make you pay for the privilege of not nickel and diming you after buying it by charging at least $200 more upfront, but I'd take that any day.

But, for Epson at least, the simplicity of pcl6 / ps isn't there. You have to use their drivers, which often only exist for Windows. That shouldn't happen because they support "driverless printing", which is really just another printing format that supplants pcl6 / ps. They all support "driverless printing" because they need to check the "print from mobile" tick box, and they can only get it by supporting this new format.

In theory, this should be great for open source because this new format started life as the internal format used by CUPS called "CUPS Raster" [0]. It was then taken up by some mob called the "Printer Working Group", made more device independent, and renamed "PWG Raster", which CUPS supports. In practice, so far, I've never had the joy of seeing a driverless printer to work with CUPS - despite the fact that phones do work with the printers. It needs more time in the oven, I guess.

Mindboggling. Here we are, after 30 years of trying to come up with standard way of doing the apparently simple job of telling a printer how to put ink on paper, and we still need more time in the oven. Unbelievable.

[0] https://www.cups.org/doc/api-raster.html


Don't the recent Brother printers require a chip id for toner cartridges? I believe you can transfer the chips but it still seems user unfriendly.


Not aware of that. There seems to be a very old cartridge model that has a chip. Do you any link/source?



I've had one of these forever. Great purchase. (I am sure it still works great but I never print anything anymore.)


> no funky drivers

Even on Linux?


Brother printers, from my experience, will just work automatically -- depending on your distro. If you need drivers, they do have a Linux installer as well. I've used the installer before and definitely not even a fraction as scummy as Canon/HP driver installs.


Pretty much every printer released since 2010 has IPP Everywhere support, which allows for driverless printing on any platform including Linux.


What about scanning?


I can't speak to every Brother MFC, but mine just appears as an option in any application supporting SANE.


There's IPP driverless scanning, as well.


These understand standard PCL (and even PDF, somewhat) - you really only need to point CUPS at the printer's IP and tell it what the page size is.


Can't speak for OPs printer but my brother just uses IPP and a PPD definition file, all supported out of the box with cups.


My printer works on a framework laptop with Fedora 35 with absolutely no configuration, or any installations of any kind (beyond having connected to the wifi).

Ironically, my windows desktop won’t print to it though. It just reports an opaque error sending to the print queue with no diagnostic information. No idea if it’s a windows problem or a printer problem, because I just use my linux laptop to print with no issues, so I haven’t bothered to resolve the windows printing issues.


I had trouble geting a dirt cheap Brother running with CUPS and FreeBSD. Their official Linux PPD did some funky ghostscript+custom scripts thing that didn't translate to FreeBSD. I got it working with a OpenPrinting PPD instead.


Yes and it works out if the box in any modern distro.


Ebay: used 4 series. It'll be a heirloom.


TBH this… Not one of these consumer printer businesses is going to survive commoditization of their now-primary source of consumer revenue - ink (the printer is just a loss-leading on-ramp to that business). These suicide-pills are the last gasps of a dying business model. Businesses don’t tolerate such shenanigans, but you and I will pay the price for doing so.


People have been buying 3rd party toner and ink for printers, for 30+ years.

And before that, 3rd party ink and ribbons, for dot matrix printers.

I agree that the consumer print business has gone down a strange path, bit this sort stuff has been going on forever.

EG, printers purposefully wasting ink, I recall 20+ years ago.


Is that like a Canon Xerox?


To me it is a reminder that all cornerstones of society are entangled in this battle for rights and freedoms, others include

Sideloading on iOS, alternative app stores etc

Farmers getting access to diagnostics for their tractors

Not having to buy subscription-ink (looking at HP here...)

Standardized charging systems (USB-C) over proprietary cables like Lightning.

Amazon fighting the definition of a library - they mostly stock books and have a weaker digital loaning system, Amazon has a vested interest here.

I'm not sure why - as a global species - there's not more effort to tighten up the rules in this regard. We know business are user-hostile when considering greater profits and we see this daily, yet only now does the EU consider, in another 3 years, that a single cable might be a good idea to reduce waste.

We really need more open access to the hardware and software of products on the market, and certain behaviors should not just be illegal, but require a maximum month-long turnaround to producing a commit that fixes the problem or face automatic daily fines until it is fixed and rolled out to all customers.

Seriously, I suspect this could be fixed by most people on this forum very quickly.


> I'm not sure why - as a global species - there's not more effort to tighten up the rules in this regard.

Lobbying. These industries are worth billions of dollars. They can afford lobbyists who will go to politicians and influence the law making process. They essentially buy the laws that they want. Copyright duration is essentially infinite now thanks to these guys. Also illegal to reverse engineer thanks to these guys.

Billion dollar corporations protecting their own interests at the expense of the public's interests. Such a nice democracy we live under.


Not just now - EU has pushed for a common phone charger previously and most manufacturers went with Micro-USB at the time, except Apple. Now, EU is just pushing that further with less loopholes.

As for the time between adoption and enforcement - there has to be reasonable time given between for everybody to adjust to the new regulation.


Aren't those all problems that need legal remedies first and foremost? I'm not sure if most people here are in the relevant professions.


I'm increasingly getting irritated by the feeling that I don't actually own or control the hardware I purchase.


This is actually about software more than hardware. Richard Stallman's spark for founding the free software movement was being unable to modify his lab printer's source code to do what he wanted it to do.

A lot of us have been conditioned to think you "just can't" modify things like firmware, or OSes, (or increasingly in phones/tablets, user-space). But for Stallman's generation, hardware devices were 100% owned, repairable and hackable by their owners. Only software and the abuse of it could so comprehensively change a hardware device from something you obviously own, to something which in a real sense you don't control or even realistically own anymore. Apple is leading the charge in this as other companies itch to pile in.


You're late to that particular party. This has been a trend that started somewhere in the mid-90's and it's getting worse every day.

Every manufacturer the world over is right now wondering how they can turn their one-time sales into a recurring revenue stream.

Case in point: the Bosch e-bikes now offer a 'Bosch account' to supposedly access premium features on the bikes which in a sane world would be included in the purchase price and which really do not require an online account or service to begin with.


It's not just a feeling. You really don't own or control the hardware. It's controlled by the proprietary firmware running in the computer embedded in it. This firmware controlled by the corporation. It will prevent you from doing anything that harms their business interests.


That's why I buy hardware that starts with "i" in its name. That way, I know that "I" am the owner and "I" am in complete control.


So this morning I noticed that the LEDs were on on the computer I built even after I shut it down. That's how it works by default, but I didn't like it, so changed the setting in the BIOS. I have to think that something reset back to the defaults, and I'm guessing Windows 10? I built it so I know it, but I guess I still don't own it. And don't get me started on how Windows 10 never goes to sleep like it should.

Maybe I'm curmudgeonly, but I'm tired of things I choose being changed on me, things I own be used to profit on me, things I use to spy on me. And its not just software and hardware. For example, I bank at X, but they've merged with another bank and are becoming Y. So now different website, different checks, different name, etc. and for what? for a line on some CEOs resume. Similar when I make a loan and the loan is sold to someone else, and my payment processing routine has to change to accommodate someone else's profit-making deal.


I don't think I've seen Windows touch any BIOS settings with the exception of the boot order (which it only does during install).

It's more likely the CMOS battery is duff or some other issue


Well, if you built it, it was you who put Windows 10 on it. I'm not convinced this is an example of you not owning the hardware so much as not realizing that the software was going to turn on you.


have you tried fixing your i-devices? I would not call it complete control if seemingly unrelated parts stop working after replacing some part yourself


I think GP was being sarcastic.


I don't mean to beat a dead horse, but when can we get some momentum behind repealing or ruling unconstitutional anti-subversion laws from the DMCA? It would be nice if this sort of thing goes to court and starts to challenge that law, but I don't think that's a likely outcome here, since the nominal case is about fraudulent advertising and no subversion attempt was really made. But it's exactly the kind of problem that the law creates and perpetuates indefinitely. It's been barely over 20 years and exploiting them has become the business model of giant swaths of our economy. The harm done to innovation, consumers, and probably honestly the productivity of the US as a whole has so massively dwarfed that of even the most pessimistic models of "piracy" and has reshaped our way of life for a generation. It's a bad law and it needs to die


I personally believe that we need far better consumer protection laws in the U.S., in general.

I'm certain that laws attempting to curb specific abuses such as with these printers will be like playing whack-a-mole, but perhaps after enough moles get whacked hard enough, the culture might start to change course. One can wish anyway.


I was fortunate enough to buy a 1990s laser printer.

Back then companies were still short sighted enough¹ to build them to last.

It's an Apple Laserwiter 12/640PS.

It's still chugging along today, with 64Mb of memory no less!

[1]: Recurring revenue wise that is.


I’m tempted to track down an old LaserWriter myself, those things don’t quit. Are you able to find toner for yours reliably?


They're the same guts as HP printers and it'd be easier to interface to one of those with a Jetdirect Ethernet card. Anything built before Fiorina tanked the company will be reliable. The later models will also have faster warm up times for the fuser.


So far so good on the Toner. I _think_ I heard that the guts were the same as an IBM printer, but I might be wrong on that.


I think it used a Canon print engine.


Hi Canon!

Thanks from increasing my list of examples why people should no be so condescending of proprietary firmware.


I don't think condescending is the right word here. Can't be sure without knowing your intent, but do you mean something like "should not be so accepting of proprietary firmware"?


Yes.


Condescending is used when you describe someone who thinks he is superior to others.


TIL! False cognate. I'm not a native speaker. In Portuguese there is the term "condescendente" which means "indulgent, one who doesn't imposes discipline". What is the equivalent term in English?


I’d use accepting, though it is bland. Trusting might work as well.


Considerate or Accepting both work in English.


lenient, lax, permissive, accommodating

BTW also a Portuguese speaker and this particular false cognate gets me almost every time, but the other way (using it in Portuguese with the English meaning in mind)


The actual correct translation would be "acquiescent"


You talk me a new false friend in Spanish, so thank you!


Greedy, perhaps?


yeah! Canon thinks it is superior of us to disable our scanner whenever its ink runs out.


I stopped buying inkjet printers. They are a scam, the ink costs a fortune and they are built as cheap as they can, meaning that they will break and you have to throw them away because they are impossible to repair, they are slow and when you need them they don't work because they were not used for too much time.

After having 5 broken printers in the garage I said enough, that is a useless waste, and invested some money in a mid range laser printer (only b/w, but I don't need to print in color anyway) that doesn't give me any problem, and with a toner that costs 10$ on Amazon (not original, but who cares?) I print 2000 pages. That means that in 5 years that I own it I only changed it 2 times.

I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.


I got my first printer in high school, around 90-91. It was an HP laserjet printer, when they were first going mainstream. I loved it, it always printed well, and the toner seemed to last forever. Of course, it was B/W, but that was all I needed.

Fast forward to today, I have never owned an inkjet printer. Over the past 30 years I’ve owned a total of 3 laser printers. The second was in 2005, because I wanted a scanner. The third in 2014, because I wanted network. So each one has lasted around 10 years each, and not because they broke, but because I wanted new features.

I have forever told anyone asking my advice on printers to avoid inkjets. When they do, they have problems with the ink, either drying out or having to replace them all the time.

I agree, inkjets should’ve died a long time ago. The only reason to buy one in the past was if you were on a tight budget and had to have color. But nowadays, color lasers are dropping, or it’s super easy to send something off to X to print it for you.


Fed a diet of the necessary consumables-- toners/drums, fusers, rollers, separation pads, etc-- a 1990s LaserJet will outlive us all. For me, "peak LaserJet" was probably the LaserJet 4 w/ an integral JetDirect. The 4000 that followed was pretty solid and faster but more plastic-ey than the 4.


Not surprising at all--HP in the early 1990s was still very much an engineering-focused company (both H and P were on the board until `93) that made high-quality, durable products. This was right before it got gobbled up by MBAs and celebrity CEOs, who spun it off into a hundred subunits hawking flimsy plastic trinkets and "business consulting".


What happened to HP is so sad. They made fantastic products, especially their high precision stuff. Those oscilloscopes still fetch a decent price on ebay because they're so dang good.

Up where I live there were a lot of HP employees in the LAN party scene pre broadband. Anyone would be frustrated and angry over layoffs, but what happened locally was a different level of disillusion and disappointment. It was brutal to just watch as someone adjacent, not going through it.

Fiorina got a lot of sexist nonsense thrown her direction, but at the end of the day, was still a terrible CEO. HP's capitalization grew by 3 billion dollars in a single day when it was announced she was on the way out. Markets certainly aren't oracles, but that's one hell of a shift.


I got an HP Laserjet in the late 80s for a computer center I ran at the University of Washington in Seattle. It was the best piece of hardware I've ever purchased. The clincher was the care with which they packed it and the simple instructions to take it out of the box and get it running.

I knew it was going to be great before even powering up for the first time.


Agreed. I used to have a DeskJet 500 which I sadly got rid of years ago. It had much better build quality than modern inkjet printers.

> This was right before it got gobbled up by MBAs and celebrity CEOs, who spun it off into a hundred subunits hawking flimsy plastic trinkets and "business consulting".

Indeed. Very sad.


I have a 15 year old Wi-Fi Brother Laser that is still going strong. I’ve replaced toners a few times and the drum once. I’m sure it will last another 10 years. They still sell a brand new model that is almost identical.


Brother makes surprisingly solid machines for their low cost. I've got a Customer w/ a few of the small Brother machines (HL-L6200DW) on a factory floor printing hundreds of pages / day each. One of the units finally failed w/ >200,000 page count. Being a ~$250 printer and I didn't feel at all bad about them throwing it away.


Would you have the model numbers for yours and the newer model? Thanks in advance.


I can perhaps give the model number of mine — it’s a Brother HL-2270DW laser I purchased in 2014, has wired ethernet in, wifi connection, and has been in use ever since. Most of the time it was on wifi and I can confirm wifi also works without any glitches or problems.


The 5mp was a straightforward parallel printer that fully supported both PCL5 and Postscript and was affordable. I think that was the peak.

Nowadays I get by with a P2015dn because you have to have Ethernet, and it suffers from the wake-on-lan issue but it's tolerable. I'm afraid to try anything more recent.

But the thing I miss most is that it used to be cool to be a fan of HP. Now that's just nostalgia.


I think it was a 4 that I had for ages. This was even in the days when taking something like this in to be repaired was still a thing.

Had a Samsung laser printer that didn't last long and have had a Brother for years.


Agreed on the 4, those things were indestructible. I had two in the office in IJmuiden, ended up donating one when our main HQ moved to Canada. Both the donated one and the one that I still have are still running today. Toner cartridges are still available, both the originals (a bit pricey) and lots of aftermarket options for about half the price of the branded one.

I fully expect the one I have to outlast me, the other is in a more hostile environment and might not, but it too seems to be doing just fine, print quality is still excellent.


I have a 4L but the paper feed has weird jam issues over time.


Check the alignment of the paper feed sprockets, likely there is some remnant of an old sheet of paper in there or a bunch of lint. You do need to maintain such a device over the longer period, it's not exactly magic!


Yep. HP, Agilent, then Keysight, which is the only good part left of the original HP.


I own a HP 4050N that I paid 5 euros at a bank bankrupcy in 2008.

Still have not changed the cartridge (apparently it is good for 10k pages).

I am starting to worry that all cartridge refill businesses will close before I need a refill..


A fun thought, but my HP LaserJet 4050N from ~1998 crapped out after ~16 years.


Ah, just out of warranty... too bad, really! But do not despair, you could probably fix it if you set your mind to it, or make one working one out of two broken ones, assuming you can find another broken one.


This was years ago. I went without for a while but recently decided my demand for color printing and scanning in my home exceeded my supply of cash needed to get a crappy injket. Even used color laserjets are hard to come by for mortal prices.


Keep an eye on bankruptcy auctions, those tend to have lots of good hardware which gets sold at very low prices. The more obscure the auction house the bigger the chance that you will score cheaply.


How cheap are you insisting on? Single function networked color laser printers are in the mid $200’s, new.

If you add a page fed scanner, you’re looking at $400-500.

Surely, you’ll waste $100’s on dried out inkjet ink and buying a new inkjet printer / scanner combo every 2-5 years.


Cheap laser printers, like cheap inkjets, use the cheap razor/expensive blades model, too (and leverage the popular understanding of the semi-knowledgeable that that is an inkjet but not laser issue to get away with it.)


watch craigslist and such. I got a brother 4040C N for $20 with full toner.


HP LaserJet print quality these days is worse than their laser printers back in the early 2000s. It’s quite sad. The products are flimsy and under engineered. The prints aren’t as sharp and the inks are as expensive (sometimes even more than) as before. They rev versions of printers and make them incompatible with previous cartridges that technically fit, but are no longer in the supported model list. Scammy as hell.


True. Last time I had an experience with an HP Color LaserJet was in 2009. It has expensive consumables, totally fragile, and often causes problems.

Replaced it with a Brother Color Laser MFC (with fax!) and everything just went swimmingly well.

Last I heard (2019), the HP had problems again and GA Dept just trashed the thing. The Brother was still working well.


Funny enough I had bought my fair share of inkjets and had been disappointed for the obvious reasons stated here. However one day somewhere around 2005 I found an HP LaserJet III on garbage day near my house and took it home. To my surprise it worked fine and even had toner. I was STILL using it without a toner change 10 years later when I moved cities, and gave it to someone. I could leave it off for a year and print 50 pages. Never a problem. Pretty good for free.


I ran an LJ-III for a fair few years while I still have an inkjet for colour bits. Got it free when a local company was upgrading and going to bin it. Despite the heavy service it had done in the previous environment it still worked like a charm. It was eventually getting close to needing a new drum and so forth which might have been relatively expensive, but at the point I bought an inexpensive colour laser, gave the LJ-III away and took a lump hammer to the inkjet.

Consumer grade lasers these days aren't quite the same creature as the tanks of old, but I see little reason to own an inkjet. For basic colour a laser does perfectly well, for many photos they do pretty good (inkjets are better for photos but only if you feed them expensive paper - output from a laser is sharp even on cheap bog-standard paper which an inkjet is actually worse on, and unless you print lots or often need hen now it works out better to get things printer elsewhere). Inexpensive lasers can be a minefield (some of the cheap ones are cheap for a reason...) and are more expensive to run than those tanks of old, but get a reasonable one and you'll be happy with it for years and they are a lot cheaper than running a 'jet for any use case.


Nice! I like how you describe them as tanks of old. Very apt description. :)

I agree with you about the inkjets, I had one of these "photo" printers -- it may have even been from Kodak or something or Fuji. Great results, but since I printed 10 photos a year, same problem as the usual inkjets...and eventually I found the special ink and paper to be unlocateable.


I bought an HP color LaserJet in college because my inkjet printers needed constant head cleaning and took forever.

18 years later, still works great and I've only changed the black toner once and never changed the color.

Of course the printer itself costs the same as 5 inkjets and when the toner does need replacing... ouch.


Isn't one of the big issues with old laser printers that they consume obscene amounts of electricity (>100W) when in stand-by?


I've never measured but probably. I think that is more a problem for businesses though. For home use though, I just shut it off when not using it.

If you really want I suppose you could put it on a ZWave or Wifi switch so you could turn it on remotely.


That’s exactly what we’ve done. Threw a HomeKit controlled plug behind it, added automations for it to be on when high probability of being used and off otherwise. Beyond that, it’s only a, “Hey Siri, turn on the printer” to start printing.


Funny enough, I never owned an inkjet. My parents bought a HP LaserJet 5 when I was 13. That thing was a tank. It lasted a good 15 years before it finally broke. I think in that time, we only changed the cartridge less than 10 times.


10? I changed it 2 times in 16 years.


> I agree, inkjets should’ve died a long time ago.

Aren’t inkjets better for photos?

www.ldproducts.com/blog/pros-cons-of-inkjet-and-laser-printers/amp/


Sure, but as I said above, unless you're printing a lot of photos, you're better of sticking to photo printer services (online or in-store) for printing photos.

Most people don't print enough photos to justify the pain of owning an inkjet printer.


Still on my first b/w laser printer from 15 years ago. Got it setup with CUPS to enable air print hosted from my Linux home server


This. Bought an HP LaserJet in 1998. Only just replaced it this year with a newer one for more features and higher res.

Thought admittedly if I replaced or repaired the power module, it probably would’ve went another 20 years at least.


On some toner cartridges you can even tape a piece of paper over the sensor window on the side, that is used to determine fill state with an optical sensor, to get another ~500 pages.

Example pictures: https://geekanddad.wordpress.com/2014/03/02/


After similar shenanigans from HP, I went to Brother laser printers and haven’t looked back since.


I do not understand how the other printer brands are even in business when Brother is an option. I feel like their reputation for being the best in the consumer space would have spread far and wide by now.

I have been able to scan all of my documents with their MFC line directly to my Dropbox (or box or drive or onedrive) account for over 6 years now, AND Brother Web Connect automatically OCR’s them.


There are a lot of people out there that haven’t figured out the scam yet, and new ones minted every day. And those brands will sell 5 of these rip-off inkjets to someone at high margin before they figure it out and buy a brother once - for 1/5 of the total profit to brother.


But between Consumer Reports, Wirecutter, the 18 million review websites, Costco, I feel like such an obviously superior brand and product should have had its reputation widely known by now, like Toyota/Honda.


I think you highly overestimate the amount of research the average person does on a printer purchase. Yes, some people will buy a CR magazine or ask their friends/relatives opinion for a $30k car, but will they do that before buying a $60 printer?


You are right. I remember in particular when the company I was with sold the Panasonic home printer. For a student is was great, but ALL the parts were made of the type of plastic that could not take heat in the long run.

The user manual clearly said no more than 100 pages at a time and less than a 1000 a day, no problem for a student.

Yet time after time someone would come in and want one for office work. We would point them to the better printers that have hard metal parts in all the key areas and would print all day nonstop if needed. Yet time after time they insisted on the cheap home Panasonic printer.

Then a few months later they would show up screaming and yelling that we sold them a piece of junk. Shame that the printer kept track of how many pages it printed. And the manual clearly stated the limits. We never saw the court cases they threaten us with. :)


Yep. Duty cycle, as an engineering concept, is notoriously misunderstood by the general public.

It seems every day that there's some sort of outrage in a blog or article: "Did you know that [large organization] spends $[x] for their [equipment]? Wow, you can buy [consumer version] at Walmart for 1/100th of that price!"

No, outraged taxpayer, your school district isn't wasting money by purchasing a $10,000 copier. Your HP all-in-one can't replace their use-case, despite how you imagine it could.


I am still skeptic, honestly, are some metal gears worth the 20x-10x cost increase? Yes, you can make it more suited for long term use for _some_ cost, but that much? At what point is is actually fleecing customers? Some products surely are just fleecing, but how can you tell? Usually, you can't.


The difference between this:

https://www.hp.com/us-en/shop/pdp/hp-deskjet-2755e-all-in-on...

... this:

https://www.hp.com/us-en/shop/pdp/hp-laserjet-enterprise-mfp...

... and this:

https://www.office.xerox.com/en-us/multifunction-printers/al...

... is not some metal gears.

All three of those are machines with fundamentally different functions and capabilities.

I have (long ago) supported consumer grade printers in an enterprise environment. They're so bad as to be unusable. You spend way more than the $10,000 on the nice copier in lost productivity due to poor reliability and additional IT labor required to fix a fleet of inkjets.

With a $10,000 copier, you push out an group policy to install it on everyone's PC and it runs pretty smoothly and can take the load. If you put $100 inkjets on 80 different desks, you end up having to hire another FTE just to manage the cartridge replacements, driver installations, head cleanings, paper jams, etc. And the experience is worse for the end users too. If they need 250 handouts printed in the next 10 minutes, they simply can't do it.


There is obviously a difference between the three, but is it that much? And how much is it really because of underlying technology and how much is it because of artificial market segmenting?

I also take offense with he fact that the 3rd example does not even have a listed price - that is a BIG red flag for the habit of making the customer pay as much as possible.

And the HW cost is justified, the SW cost is NOT, the interface should be simple and clean. Why is it not? No, here vendors are to blame.


Yes, the functional difference between those items is staggering.

The difference in capacity alone between the HP all-in-one and the Xerox copier is literally the same in magnitude (60-80x) as the difference in capacity between a semi truck and a passenger vehicle.

These are different tools that literally do different things. You can't print 250 handouts with that HP all-in-one, and you can't transport 25,000 lbs of freight in a Camry.

A routine use-case for one of those large copiers is something like a person needing to give a 25 page document to 10 people on short notice. Not only is it not practical, it's not even possible with a consumer inkjet. A high end workgroup copier will spit them out in a short moment, already stapled (or bound!) and ready to go. Do you realize how silly it would be to make 10 people with 6-figure salaries stand around waiting for a consumer inkjet, even just one time? You'd be wasting thousands of dollars to save pennies.... and that's assuming you don't consequentially impact your ability to generate revenue. I certainly wouldn't want to be responsible for a b2b sales team relying on a consumer inkjet to submit proposals on time.

> And the HW cost is justified, the SW cost is NOT

These aren't separate itemized costs when you buy a printer. You either get the Xerox printer with the Xerox software, or you get the HP Deskjet with the Deskjet software. You don't get to choose to use the DeskJet Printer with the Kerberos integration from the Xerox software. The teenager working at Best Buy is not going to be able to help you find a copier with software that is HIPAA compliant.

> I also take offense with he fact that the 3rd example does not even have a listed price - that is a BIG red flag for the habit of making the customer pay as much as possible.

It's an example of a ~$10000 copier. The price isn't listed because customers don't buy this type of machine directly through Xerox anyway. These types of purchases are done through formal proposals through Xerox vendors.

Large businesses don't buy things the way you do. They submit RFP/RFQs to vendors.


25 page X 10 is a total of just 250 pages, a desktop Inkjet printer (the kind that uses ink tanks, not cartridges) can handle it no sweat, if a bit slower. Probably takes half an hour to complete.

When you hit 100 pages for 20 people though... ;-)

But I agree with the general gist of your post. Desktop personal printers are simply not built for _regular_ high load.


The DeskJet I linked wouldn't be able to complete that print job, under any circumstance. Besides running out of paper, and overflowing the output tray -- the cartridges would run out before you finished the print job. The newer consumer inkjets with tanks will have enough ink, but likely won't have the tray capacity either. Most consumer printers are made to max-out around the length of a long school paper or a family's tax return.


It isn’t that the metal gears alone are worth 10-20x. It is that if you do the math over a long period of time, use it somewhat often, and include things like your time (at any reasonable labor rate) fixing issues, tracking down replacements, etc. it almost always makes sense to have something that will have fewer issues, last longer, and is designed to be more durable even at greater expense. In things with moving parts, that may mean metal gears and reinforcement in wear areas, but not always.

This of course depends on how frequently you are going to use it, how hard, for what, and how severe or expensive the consequences of it breaking on you unexpectedly are.

‘Commercial’ or ‘pro grade’ is usually more durable and expensive because the market demands it - employees are often harder on equipment than someone who bought it directly, it gets used at a much higher duty cycle, maintenance is often neglected at least as much as a residential user, etc. and the market is willing to pay more because it breaking stops them from making money, or requires them to spend more money on labor getting it fixed.

They also tend to have horrible UX or require specific steps to work, since they know it is being bought for it’s utility not because it is pretty (most of the time), and someone will have to figure out how to use it or get figured after the company is already paid.

They still do get scammed sometimes of course.

The printer equivalent of harbor freight tools has a place if you’re going to toss it in a year anyway due to a move, or need it for a single job and then never again, as long as it isn’t a safety/critical path item anyway.


True, but I would have figured that by now, so many people would have had bad experiences with inkjet printers from HP/epson/canon that they would have sought out that information. Or maybe even retailers would promote it so people are more satisfied with their purchases.


Here is the average printer purchaser:

"Hello Best Buy / Staples / Office Depot salesperson, I need a printer."

"Well, I'd recommend (insert whichever manufacturer currently cutting retail most margin)."

"No, a friend had a bad experience with them."

"Oh, then (insert second highest margin)."

(Repeat)


Meanwhile the most economical printers aren’t even on the shelf because their high purchase price causes them to have low sales volumes.


Yup, though those tend to be purchased by large corps in bulk via industrial channels, so the companies still make good money.

Most large corps have done the math and know their TCO all in is much lower (since they have the scale that they need to hire staff and explicitly account for dealing with issues like printer problems).

The printer companies have also done their market research and math, and know how much they can squeeze out of these corps while still having the math clearly make sense for them.

Can you imagine the logistical and end user support nightmare if they gave everyone their own cheap inkjets? Lolz.

It’s bad enough as it is, and per-page the problems are way less frequent.


Reviews and anecdotes can be misleading in some cases. I bought a cheap secondhand Xerox Phaser printer, which has some horrible reviews online, and its previous owner was getting rid of it because of network connection issues. The network connectivity issue was fixed with a firmware update, and I've found it to be an excellent printer - useful documentation, supports every printing protocol under the sun, and the cost of aftermarket drum/toner replacements work out to less than half a cent per page.


If the average consumer can't be bothered to read a review before making a purchase, they're certainly not reading about firmware updates, or buying a secondhand Phaser.

Regular people go to a big box store, look at the items on the shelf, read the marketing material on the box, and fork out $79.99.


Someone needs to make a QAnon post about the scam, then it'd be over for ink jets /s


Meh. Knowing about “the scam” is not enough to avoid it. People already know ink cartridges are expensive.

To get a good deal you have to calculate TCO which requires understanding consumable prices, yields, and print volumes, and doing the math to figure out all of your options.

Being mad is easy. Being analytical requires work.


I don't think it's that complicated in that case as you just need to know how many pages you are going to print. If the amount is greater than the one provided for in your inkjet starter pack, go buy Brother. Any other option will make you suffer as these cheap laser printers are disposable pieces of junk designed only to sell ink.


> need to know how many pages you are going to print. If the amount is greater than the one provided for in your inkjet starter pack

aka print volumes and cartridge yields, as I said.

In any case, if you're not calculating TCO, then you're not calculating TCO. Brand loyalty is just brand loyalty, even when tech savvy people do it. There are economical and uneconomical printers from nearly any brand depending on use-case.


It's not a bad idea. Prepare a few memes about this and post it to anti-vaxx and conspiracy groups - they will take care of the rest. And they will do it well - making sure the message gets right through to your parents and grandparents.


My Consumer Reports (online) subscription is probably the best $10 per year I spend


Plenty of folks still buying GM, Ford, and a hundred other brands based on the market data though right?

If it takes a decade for someone to figure this out, and most people are buying things like this in the late teens to early thirties, then no matter what you’re going to have ~2/3 of the market who hasn’t figured it out.

Also, a lot of folks get drawn like a magnet to new and shiny, or whatever the latest marketing spiel is and don’t even think of the long term impact. Like the vast majority.


I have a Brother inkjet all-in-one, and it works great, BUT...

Problem is that it needs to "clean" the print heads frequently. It uses up ink every time it cleans. So if you're not printing frequently, 95% of your ink will be used up by letting the printer do its thing.

I tried just leaving it unplugged for a long time once, and sure enough the print head clogged. It took a lot of printing and cleaning (and wasted ink) before it became 99% usable again.

But the Brother B&W laser we got? It Just Works.


All inkjets perform poorly in the infrequently used use-case.


They can be surprisingly hard to get in some areas of the world. For example, I live in Portugal and larger shops like Worten, Fnac, El Corte Ingles have anything but Brother printers. Even IT providers for business and PC shops rarely have them in stock. You can mail-order them from Brother Portugal but not many people know that and will do that.

It's quite mysterious and I'd like to know the reasons.


FWIW I was totally set on picking up a Brother B&W Laser a few months ago to replace my crappy inkjet because I've had great experiences with them in the past.

I wanted it now though, and locally could only really find a good deal on a Canon. I'm extremely happy with it, prints great, fast enough for me, can get knockoff toner for cheap on Amazon that hasn't given me any issues, and the wifi networking is rock solid. Duplex printing, flatbed scanner, the works etc for $100.

It also has a pretty thorough administration panel built in, though as a home user I only clicked around it for fun.

So now both Canon & Brother are on my recommendations list when anyone asks me what printer to buy.


The wonderful thing about a Brother laser printer is that you don’t need to be need to install drivers; CUPS will cover you.

I’m used mine with macOS, iOS, Linux and Windows.

So no multi-gigabyte downloads, no proprietary cloud photo storage and no telemetry.

I’ve had that in the past with both Epson and Canon inkjets.

Is the Canon laser any better?

I’m so sold on Brother now I don’t think I’d trust Canon again.


I haven’t installed drivers or software for any printer (inkjet or laser) I’ve used in the past like 10-12 years. They just work across all my devices automatically (windows, Mac, Linux, iOS, android). So no idea how Canon’s software is.

The days of needing drivers & manufacturer specific software are long gone at this point unless you have a very weird or specific setup. Heck, I can even scan without any special software. They all still prompt you to install their junk in the manuals, but you don’t need to.


Brother makes good hardware but bad software. They recently gave up support on newer versions MacOS. They have an android printing driving with 100+ reviews @ 1.X out of 5 stars. It not longer works on newer android phones. I've tried for years to get my networked brother multifunction laster printer working with my chromebook to no avail. If it somewhat works its printing things slightly incorrectly, running out of memory, etc...


I just got my 3rd Brother Laser (color with scanner). Everything (iPad, Mac, iPhone, Linux, android) prints perfectly with it.


Because most non-tech people don't know, they really have no way of knowing until they get burnt or someone tells them and at the end of the day a cheap inkjet is 60-80$.


Isn't Brother agressive in it's constant unclearable warnings about using generic toner?


It’s probably model by model. My brother inkjet was just as bad as a hp. Wouldnt print black if color was low, error codes from generic ink.

I got a brother laser that doesn’t complain about generic toner.


Not on my MFC-L2740DW at least. I've used generic toner from Monoprice just fine.


No. I have two Brother laser printers here (HL-L8360CDW and HL-5470DW) and have been using generic toners since the OEM toner cartridges ran out. I have never seen any warnings.


Maybe, but I own Brother printers for >10 years and I haven't seen such a warning yet.


Brother also makes machine tools and high-end sewing machines, so some of that quality mindset must flow into their consumer products.


Yep. Have had a Brother HL-2270 (b&w laser printing) for years, and couldn't be happier with it, especially coupled with a PI-based CUPS server for AirPrint capability and the like.

The only thing I miss about not having an inkjet is color printing and at-home photo printing, but there are so many on-demand online print shops nowadays, I can't say it's a big deal.


It was going to cost me $100+ to refill the inks on my large format HP inkjet photo printer. I took it up to the attic a few months back from whence it will likely go in the trash in a few years. I have the same Brother printer and it just works for occasional B&W printing. The rare color photo prints I want are easily handled (better) online and, while I'd like to print a color map or something now and then, it's not worth having an inkjet printer that will be used so seldom the ink will dry out.


Occasionally needing to print musical scores on large-format papers is what keeps me chained to inkjets. The price bump from inkjet to laser is significantly steeper for wide-format printers compared with letter/a4 printers. IIRC, instead of $90 vs $150, it's up to $200 vs $700.


For that purpose a color laser jet works just fine although are are much more expensive.


If I were in need of a new laser printer I'd probably consider color at this point, but it's not worth replacing my existing B&W printer for a once in a blue moon color print.


why waste the effort of taking it to the attic to just add to the clutter? Reminds me of the users that put things in the trash can/recylce bin but don't empty it "just in case".


Because I have the space, it takes a minute, and maybe (though probably not) my needs will change some day. I'm not going to argue it's completely rational but I do occasionally dust things off that I have put into storage.

I do go through the attic every now and then and toss stuff that hasn't been used for ages.


If you need a large format color print in the next year or two before it rots, you can change your mind and buy the ink and avoid buying another $700+ large format printer. Option value.


Pi-based CUPS is the way to go. I developed an image for balenaOS to manage a fleet at the previous enterprise IT company I was with.

https://github.com/willswire/balenaPrint


I did the same thing.

I battled with colour HP, Canon and Epson inkjets for so many years, then eventually snapped 2 years ago and bought a mono Brother laser MFD for a ridiculously cheap £150 - wow, no more buying ink every month, no more "head cleaning" or "head alignment" every.single.time I want to print something, no paper jams, no stress when you just want to print one damned page!

Just... a perfectly working device! And the ink lasts ages too - the smaller cartridge that came with it lasted a year, then I bought a standard sized one that's still going strong. I really can't rate Brother highly enough - zero issues, everything works perfectly.

My only mistake was not switching to a mono laser printer sooner!


Same here. The other problem I found with HP was software: Their drivers were ridiculous multi-gigabyte downloads and they would often be buggy and either bring my Mac to a crawl or just outright crash. This was several years ago; it might be better now, but I swore off HP because of it.


HP accidentally revoked a code signing certificate recently. Since certificates are regularly checked for revocation by macOS, suddenly all HP printers stopped working on macOS.

It took a few weeks until everything was fixed again for me, I had to reinstall drivers from Apple and HP multiple times. But my mom still hasn't gotten her HP inkjet to work since then.

Add to that the fact that they sent firmware updates that caused printers to stop working with 3rd party ink -- I'm never buying anything from HP again.


Hp has had bad printer driver software for decades


I went with a Brother Laserjet after reading a recommendation comment here. Amazon has cheap cartridges for it, too. The only issue I've had is wifi network connectivity. When it was plugged in worked flawlessly. This is a buy it for life product.


Me too but almost makes me want to buy a second one and just put it in storage in case the day comes when Brother too succumbs to corporate pressure to “improve products”.


I think that not buying printers is the correct answer, difficult to get everyone to do it, but it is the metric most likely to change behavior.

Inkjet technology is fine, it was the exploitation of it by HP which lead to copy cats that really made it ridiculous.

I've got an HP inkjet wide format plotter (36" wide) that was built both before HP was all in on ink as a profit center and built by a different division (plotter division). It has been a reliable workhorse for over 20 years now and while I don't use HP ink any more (they don't sell it) third party ink works fine.

I replaced my desktop printer with an Epson Eco-tank printer. They claim it comes with 2 years of ink (at my rate that is probably 4 years :-) and they the ink is not expensive. So there are people trying this model of "let's not bother screwing people on ink" and I'm trying to reward them by buying their printer.


Can second the praise for the Epson Eco-Tank printers. Ink is cheap and lasts extremely long. Also I never had any problem with clogged nozzles etc which I used to face frequently on the cheaper printers. (though my Eco-Tank printer is black-and-white only which maybe alleviates many of those problems).

Also the integrated scanner worked out-of-the box for me under Debian, after I compiled and installed utsushi [1] from sources (edit: I'm only scanning from the utsushi command-line, no experience WRT integration with sane etc.).

[1] https://gitlab.com/utsushi/utsushi


Also a fan of the Epson Eco-tank. No nozzle clogging, even with infrequent use. The model I have is colour, Epson ET-7700.

I was at the point of swearing never to buy Epson inkjets, or any inkjet again. Then they released the eco-tank. I reluctantly made the purchase, almost expecting to be let down, but glad to say all is well.

The comedian Jimeoin even did a TV ad for the eco-tank range (here in Australia at least). It became a worldwide joke about tossing out printers when ink ran out. Maybe that's why they chose him for the eco-tank campaign.


I don't think I've ever seen an inkjet plotter in action. Does the paper go through a single pass? I was always fascinated by pen plotters, especially when drawing diagonal lines or changing pens.


Yes it is single pass, this particular model is an HP750C+. I had a wide format pen plotter before it and it would send the paper back and forth which was pretty mesmerizing but it required a lot of maintenance on the paper handling system so that the paper wouldn't slip.

The HP inkjet "plotter" works by rasterizing the plot in the host computer's memory and then sending strips of raster to the plotter. The dot resolution of the print head (replaceable, but not part of the ink system) matches the 0.7mm resolution of the pen plotters it replaced.


It's called a plotter but it's really just a large inkjet printer these days.


Since I've seen this many times before, I would be willing to pet you were buying "cheap" inkjet printers. By "cheap" I mean they take ink cartridges.

Never ever ever buy a cartridge inkjet printer.

instead buy a tank printer (eg Epson Eco-Tank). They are more expensive. You fill up the ink from a bottle.

Cartridge printers are sold at a loss and designed to make a profit from the cartridges. This is why printer manufacturers are constantly fighting third-party cartridges with unnecessary firmware "upgrades". Additionally, the printer will use some of that ink to clean the printer heads so the printer will run out of ink even if you don't print anything.

Also, retail printers are typically sold with less-than-full ink cartridges.

It's a good example of how consumers buy based on price rather than value. But don't confuse cartridge vs tank inkjet printers. They're completely different beasts.


At the low number of pages printed at home, I don’t mind buying the actual name-brand toner. If you’re only changing it every 2 years, the cost doesn’t matter much, and at least the company (i.e. Brother) gets some profit from being a good citizen. Going with non-OEM toner in that situation just drives the company into needing to find more revenue streams, such as locking down the cartridges, which undermines you. At some point people need to be willing to pay a little more to a company that treats them with respect.


I put a piece of black tape over the window on my Brother starter toner like 4 years ago. Print quality is still good enough for anything I print at home (which is obviously very little).


What does this do?


There's a sensor that checks the toner level. The tape tricks it into thinking the level passes instead of not passing.

I don't remember if it just stops the printer from complaining about the level, or if it refuses to print with a low level.


Hides the fill level from the optical sensor. They can be rather pessimistic about the quality of print that you'll get at lower levels.


How about they make their money by selling a good printer? I don't have to buy has from my car company if I want a good car.


It’s has historically proven difficult to sustain that model because the consumer printer market for the past 20 years has been race to the bottom. It’s hard to compete when competitors are selling their printers at or below cost.

Consumers mostly tend to make their purchase decisions on the margin, and so the razors-and-blades model works well.

I guess there may be a few recent exceptions to this like the Epson Ecotank, although I don’t know how profitable that has been for them.


In my country, it seems inkjet printers with tanks are quick replacing printers with cartridges.

The reason being people in my country don't really care about warranty, would go out and buy a cheap cartridge-based printer, then bring that printer to some hack shops that will "convert" that printer into a tank-based one, allowing you to use any third-party ink.

So manufacturers keep absorbing loss on their lower-than-cost printers and couldn't make a profit from ink sales.

That's why cartridge-based printers are slowly being phased out for ink tank printers... So manufacturers can grab profit directly from printer sales :-)


Brother has been selling solid printers and software for as long as I have used them, which is 15+ years.


I agree, and I have a couple of them myself.

But they’re not the ones cranking out the $20-$50 inkjets that litter the shelves at Walmart/Best Buy


Well, the EcoTanks are pretty expensive to begin with. They also have some colour quality issues that requires you to waste ink to like… recalibrate every so often, or something thing like that?

But most of the time, it's fine, and the ink is cheap.


All of the inkjets on the shelf would have similar prices to the EcoTanks if they weren't sold at or below cost and subsidized by their cartridges.

It costs HP/Canon at least (if not more than) $49 to build a $49 inkjet all-in-one.


I'm using a 10 year old Brother with the starter toner. Still going strong, but I haven't given Brother a cent since I bought it for $100. Can they survive off that? Hopefully.


One purchase does not give a company the rights for all future purchases. If their business model assumes that, their business model is faulty.


Would you rate the typical car buying experience as one that’s fair where the customer generally isn’t taken advantage of?


In terms of vendor lock-in on the fuel supply? Yes absolutely.


I switched to OEM toner after using up some generic stuff I'd been working on for two years. It's barely more expensive and it was nice they included a prepaid shipping label for me to return the used cartridge to them.


Let's not throw the baby with the bathwater. Injket printers have advantages and can be cheap if we dismantle the highway robbery of inks. Just because inks are expensive does not mean that we should get rid of inkjet technology.

> I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.

Perhaps you should investigate why they exist. Seems too naive to wish for their disappearance due to lack of knowledge.

https://www.precisioncolors.com/

I've been using these for years for Photo printing. Can vouch for excellent quality and affordable price. You need a color calibrator to calibrate these inks + paper.


I'll have to look into them. I've been using https://www.octoink.co.uk for my photo printing and they have been great.

The sad thing is that there aren't any good review sites.


I've been using PrecisionInks for 10+ years. It is an old school family business and never once disappointed me.

I use this spectrophotometer for calibration: https://www.bhphotovideo.com/c/product/1369004-REG/x_rite_eo...


The highway robbery is what keeps them cheap?

Honest Question: Would inkjets remain cheap if they all accepted $STANDARD bottles available everywhere and compatible with all printers.


We solved the similar problem for exchangeable storage media in the form of SD-Cards. Before SD Cards, the whole thing was fragmented like the printer industry. CF cards, minidisks, and proprietary memory sticks. It can be done.


Yeah I badly want revenge on the whole industry, or at least a way of banishing them from my life forever, but the local maximum I've attained thus far is to buy bottles of ink, drill small holes in the top of the cartridges, inject ink and cover the holes. The printer still complains of low ink (i.e. it's lying and probably always was), but you can suppress the warning. So it costs me one sheet of paper to find out the truth about my ink levels, and I haven't bought a cartridge in years. I have two color & two black, so I can swap a full one in and refill the empty one at my convenience.


Inkjet printers can do a fantastic job of printing photos and color documents, and maybe four times a year I would really like to do that at home. Unfortunately nobody seems to have built an inkjet printer with nozzles that don't gunk up, and cleaning the nozzles doesn't work very well and uses more ink and time than the document you wanted to print in the first place.

It's probably possible to design an inkjet printer that actually works as well in the real world as a laser printer, but it would threaten the business model of all the printer manufacturers so I'm not holding my breath.


It is rather easy to keep an inkjet printer from gunking up if you buy a set of refillable cartridges, fill them with a 50/50 mix of demineralized water and inkjet cleaning fluid, install them and run a cleaning cycle after you finished a printing session. No ink in the nozzle means no gunk. This trick also works well for cleaning nozzles, since the cleaning fluid is a surfactant and it breaks up clumps of dried pigment better than just a stream of ink.


If your only color print needs are for photos, look into dye sub printers. You can go years in between printing, and use the same roll with no issues. These are pretty much what you get when you order from any brick&mortar store printing from digital files or any modern photobooth kiosk


Yes dye subs do a great job and they don't gunk up. But unfortunately as you said they are only for photos, they require special paper, and they only print in smaller sizes (i.e. you cannot use one to print a color page of a business report). Their supply costs are high too but that's not a big deal if you use them rarely.


Why did you feel the need to explain this when as you've said I've already stated for photos? Nobody made a reco to use for doing a report.

Not sure if you are aware, but you can get 8x10 prints from a dye sub. For the dye sub market, their prices have definitely gotten much cheaper relative to themselves. They are more expensive that shitting $99 ink jet, but that's the point of this thread.


Inkjets work ok and get a lot less gunky if you use them frequently. The problem that I have (and I assume you do too), is if I'm printing a couple of times a year, it's hard to spend two or three times the amount on a laser printer than a cheak inkjet. Even though the laser printer is the right answer. I did end up getting a laser printer last year when my child was printing a lot from chromebooks and Chrome OS stopped supporting cloud print, but also didn't support my inkjet (via network or usb). Shopping at CDW Outlet helped a bunch with pricing, but you have to be in the shopping phase when the right inventory is there.


Canon's imagePrograf series don't gunk up, but they will use a lot of ink cleaning. It's also their most expensive model of inkjet (my Pro 1000 will print 17" wide, but is $1,300).


Careful with off-brand toner. The toner particles are often jagged rather than smooth, which can damage the fuser roller, requiring replacement. This happened to me after a few years of using off-brand toner. I was able to perform the repair myself, and granted the cost wasn't as much as buying on-brand toner, but it was challenging (lots of delicate parts) and I don't wish to repeat the experience.


The bigger problem I've seen w/ off-brand toner are refilled cartridges that are poorly plugged and end up leaking toner all over the inside of the printer. Toner is a nightmare to clean up, and once you get toner deep into the nooks and crannies of a printer you'll never get clean paper output again.


Inkjet printers are fine, so long as you don't need or buy the terrible low-end consumer offerings. As an occasional-use around the house printer, I agree they're absolutely terrible, even without the scammy behavior of virtually every manufacturer. Just inkjet head clogging alone is enough to put anyone off. Inexpensive laser printers have been cheaper, more reliable, and much faster for a decade or more. Pay a bit more these days and you get a nice color laser printer with duplex printing. It's worth noting that even low-end lasers aren't immune to scammy behavior. Manufacturers have pulled sleazy tricks like hard page counts for the toner cartridges, so that even if the cart is still good it won't print. At least in the past, there are often embarrassingly easy workarounds (e.g. a minute to Google, then another minute with a sharpie).

That said, once you get up into the (semi-)pro photo/art printers, they're fantastic for that application. i.e. very much not an office printer. The ink per ml in the bigger cart sizes is often one or more orders of magnitude cheaper. You still need to run them enough to keep the heads nice and clean, but they also usually have decent auto-cleaning support built in to help maintain the print head so long as it's getting used periodically.


My friend, if you have the time, learn to refill your cartridges on your own. I own one of them cheap HP 25XX for home use, I simply refuse to buy new cartridges and give in, I instead got a refill kit with 100ml bottles of all colours for ~9$, and now all I need is 15 min of time for refill and the slight risk of creating a mess during the process.

The HP cartridge holds an approx 9ml, so that gives an idea of how long those bottles should last(Also colour is 9/3 ml colours). Once these are done, I can just go ahead and get just a few more bottles which drives the price down further.

I've had no issues in printing apart from the first time I had done it. I obviously would recommend getting one of those brother Ink tank ones, but there's no need to trash an HP if you can figure to do this and keep a backup cheap maintenance printer.

Btw, I still use the stock cartridges that came with the printer, saving on a ton of cash and pain of hunting for cartridges.

P.S: I've tried this on 2 other models too with no issues


15mins here and there, isn't much, but I still paying slightly more for a laser printer and changing the toner cartridge once per year. It takes one minute, and I really dont mind being limited to black/white.

My brother MFC has lasted over 10 years now - no repairs needed. It's so old it only allows WEP wifi connection and my kid loves the beeping noises the fax button makes.


I constantly print with heavy color usage as a Junior in a graphic design/interaction design BFA program. After painstaking research, I bought a Canon and some refillable ink cartridges. I pay more for paper than ink, which I get for about $15/liter! The print drivers don't accept CMYK— they only accept RGB and do their own internal conversion— so exact color correction is a challenge. Even still, it's passable for proofing/critique prints without fussing or even decent prints of photographs. It would absolutely meet the needs of a casual user.

The thing is pretty cheaply built so it's janky as all get-out, but ink included, I haven't touched the expense of the cheapest laser printers— maybe half. I'll upgrade when its limitations outweigh the benefits.

(watch out— it won't work on every model. It looks like some cartridge companies sell refillables for models they know won't work without official cartridges, so do some reading!)


I felt lucky in Japan in that you can print at every convenience store so I'd just walk 1-2 mins to the local store when I needed to print. 10 cents for B/W, 50 for color.

In SF you can print at the library which I've done once.


I still dont understand why printing as a services has not caught on anywhere else.


Has it not caught on in the US? You can print as a service nearly everywhere in the country, at places like Fedex Office, Staples, Office Depot, etc. Photo prints can be done at drug stores like CVS and Wallgreen’s (not all locations, though).


Inkjet printers that use ink tanks are more "honest". In fact, such kind of Inkjet printers are fast replacing the cartridge-based ones in my country.

The ink is very inexpensive, you can purchase individual ink bottles (about $3 per bottle, and on average will last about 1000-2000 pages) and not the whole set, and the printers actually were built quite tough.

Sure, they're more expensive than the cartridge-based ones (4-5x the price), but one gains economy of operation + more well-built devices.


I've got two A3 inkjets, an older Epson Stylus Photo 1410 with 3rd party ink tanks installed and externalized waste ink container mod, and a newer Epson L1800 with built-in ink tanks, at my workplace. Both are 6 color photo printers. I've kept them running for years with few problems. Long-term maintenance consists in keeping the nozzle clear of dried pigment, chaniging the rubber paper feed roller every couple of years, and keeping an eye on the ink levels in the tanks and the waste ink container. The 1410 had printed over 110,000 pages by now and is stil going strong. Printing with 3rd party inks is incredibly cheap, I use Korean Ink-mate ink with these two and it costs a fraction of a cent per page.

Now, it is true that inkjets are fussy and you need to keep printing with them to keep them operational, but I managed to clean out a very dry nozzle twice with nothing more than a pack of lint-free paper, some specialized cleaning fluids, a pack of syringes, and a thin rubber tube, simply using guides found on the Internet. And I haven't had any mechanical failures yet that weren't caused by the paper feed roller being worn out (which is expected) despite both printers being used daily for years.

Maybe I'm just lucky, or maybe Epson did really good with these two models in particular, I don't know.


Any tips on choosing an ink supplier? It seems to be a bit of a crap shoot.


I was recommended this ink by local printer servicemen. It turns out they really don't like working on broken inkjets (it's really messy and it's not guaranteed that a dirty nozzle will work even after ultrasonic cleaning), so they tend to give sound advice on how best to keep them running, including ink choice. It really depends on the printer manufacturer and model so YMMV.


The last time I bought one, a new printer and ink cost less than just refilling ink. That was a very long time ago.

I print infrequently, but need to have color prints available at any time for family, so I got a color laser printer something like 15 years ago. It has wireless so it's on our wifi and I've never had any issues with it, nor have I even run out of the original toner.

It was definitely worth it, I never want an inkjet again.


The exception is if you print photos. There’s not really a good alternative to inkjet, except RA-4, which is out of reach for consumers.


There really is no reason to be printing photos on your own printer (for consumers, though I suspect it’s similar for pros). Every corner drug store (in the US) can print them with better quality and at a lower cost. Maybe it’s a slight hassle, but how many people are printing a significant quantity of photos anymore?


What you say is not true for professional photographers or designers. For one thing, pro-level printers are in fact better than what the drug store has, which are optimized for speed, economy, and vibrancy — none of which are major concerns for professionals. They want accuracy and quality above all else.

For another thing, being able to print proofs in your own office is important. Having to run to the drug store to check color output is an awful pain.

Lastly, professional photo printers are often larger than what a drug store has, or at least higher quality at that large size.


Pretty clearly the poster was referring to the consumer grade ones which 99% of folks are going to buy no?


No :) -- "(for consumers, though I suspect it’s similar for pros)"


The kind of crap that HP is pulling here is not a concern for pro-level printers.


It’s kind of a pain to go to the drug store at 9pm to Print your kids solar system project. Just saying


Sounds like something that would be pretty trivial to solve by a ever so slight application of advance planning?


Like the advanced planning of buying your own printer so you don’t have to drive 20 minutes into town to print?


American society in a nutshell. Need to drive 20 min to reach civilization so instead you end up buying inkjet printers that are likely end up in the trash every year due to their low quality production and because the corporation is scamming you with overpriced cartridges.


Yup. Socio-economic and geographic forces are powerful, and there is a reason why many things are different in the US from denser locales with historically stable and established urban centers like Europe or Asia.

Give us another couple thousand years or so.


Did you miss the part about kids?


Have two of them, youngest under 3, and a full time single parent. If you don’t plan ahead and direct them usefully, they’ll roll you hard (not out of malice, but because they’re kids) and everyone has a much tougher time.


My middle schooler often doesn't have more than a couple days between when he has everything necessary to complete an assignment, and when it is due. He has other workload, too, so there's no guarantee he's working on it that night. Getting to the one drugstore with a remaining photocenter near me in the evening is a pain. Even with notice, it's a pain.

People have legitimate reasons to want their own high quality color printers, even if that is its own pain, too.


Also true of black and white printing, but of course the whole point is that people like the convenience of being able to do their printing at home.


Sounds like condescension from someone who doesn't have kids.


Kid can deal with regular paper


Wow, I just use regular paper for school projects lol.

I think the disconnect here may be that most people rarely print glossy, so stopping by a store isn't a big deal for the vast majority.

If you're really printing glossy on short order demand then of course owning the machine might make sense.


This is completely untrue.

I’ve done extensive price comparisons based the cost of paper and ink. For different brands and models of printer, I’ve done comparisons of the number of pictures you have to print to break even, compared to the cost of taking it to a shop and having them print it for you. I included discount online printers as well.

These comparisons include the cost of paying for all consumables—usually ink, but some printer models have additional consumables which you have to include. These comparisons also factor in the difference between the included inks and the ink refills (some printers ship with ink cartridges that are less full than the refills).

It is not hard to come out ahead, doing your own prints. When I was doing this comparison, it was only economical to go to the store if you were sporadically printing the smallest picture sizes. For a medium picture size like 8"x10", you could be using high-quality paper and inks at home and still spend less money than bargain online print services.

As a rough estimate, printing yourself with high-quality inks and papers can come out to around $0.02 per square inch, or $1.60 for an 8"x10" photo. Right now, an 8x10 is $3.56 on Shutterfly, or $2.99 on Snapfish. That’s a pretty stark difference.

So you save about $1.40 per photo, and you can use this to calculate how long it takes to amortize the cost of the printer hardware. For a $250 printer, like a reasonable low-end Epson or Canon photo printer, that’s just 180 prints.

YMMV. I expect most people don’t print photos at all these days, and only put photos on their phone. I personally don’t see the point in printing out 3.5"x5" photos if I own a tablet or phone with a screen that large. So, my expectation is that people who print photos are making albums of family photos, or perhaps they’re amateur photographers or digital artists. Someone with a passing interest in photography or making photo albums, who prints, can easily blow through 180 prints to break even on a printer purchase. If you just have a few picture frames around the house you want to fill, obviously just go to a shop.

When I purchased my printer, I was comparing against more expensive local photo labs, rather than the cheapest online services. I was also comparing 11"x14" prints, which typically cost around $10 each, versus $3 at home. The purchase of a $700 printer is amortized after only 100 such prints, in this scenario.


"I don't do a thing, therefore no one does or should do that thing".

I print photos all the time. My mom doesn't want to look at a computer just to see a photo. I don't want to give my photos to a third party.


The problem is printing photos that you want to keep private.


If you print many of those, there are pro grade inkjets that are dramatically less scammy, or color laser printers that aren’t bad either.


Color laser printers don't have acceptable quality for photos, IMO. I used to work as a tech in a lab with tons of these printers and, unless laser printing technology has changed a lot, it just doesn’t cut it for photos.

I mean, you can see the photos, and they’re clear enough, it's just nowhere near the quality that you can get for the same price.


Don’t they keep copies of your photos and/or metadata? Can’t trust anyone any longer.


Every Walmart can print photos in a hour for cheap, and if that’s not an option Shutterfly and friends are always doing sales (or free with shipping prints).


If you’re doing more printing, you’ll come out ahead buying inkjets + ink + paper (factoring cost of all the consumables, here). Except for the smallest sizes (like 3.5"x5") which can be churned out by Noritsu machines at high speed—it’s hard to beat the price of 3.5"x5" lab prints.


There some thermal dye sublimation printers targeted at the home market for making 4x6" prints. The cost-per-print is pretty hideous compared to a local store's photo dept. or online photo printing services, but the quality is pretty good and the units seem to get good reviews. I've seen them used for print-on-demand at events (think "photo booths", etc).


Also an exception: printing transparencies for screen-printing masks. Laser-toner does not get the opaque blacks you get with ink.


How about dye sublimation?


Dye sub at home is more expensive, per photo, than going to the lab.

You might get refill for 100 photos for like $40, maybe a bit less. Then you pay for the paper. Limited size options. Looks great, though. Drugstore prices are around $0.25 and local labs are around $0.40, which are more economical options.

I’ve only ever used dye sub for photos that needed immediate turnaround.


If you need to print photos is cheaper to get them printed by a photograph shop or if you need a lot of them even order from a service that prints them and sends it to you. Not only it's cheaper, but it's a far better quality than the shitty quality of consumer inkjet printers.


If you print photos yourself then you are doing it wrong. Send them to a service that actually has a photo printer that is not a piece of shit and you will find your prints actually lasting longer than the ink cartridge you used to print them with.


If you print photos, go to a print service.

How often do you print photos that you can't?


A photo service is just somebody else who owns printers and charges you a markup. If you print one-off photos of decent quality, probably going to be RA-4, inkjet, or dye sub. This is true whether or not you own the printer yourself.


>A photo service is just somebody else who owns printers and charges you a markup.

It's somebody else who owns much hiqher quality printers that you would buy, and who charges everybody for a markup (so it gets spread).

It's usually cheaper to print in such a service than to buy printer+ink+paper and print - and with better results.


> It's somebody else who owns much hiqher quality printers that you would buy,…

This is just completely untrue. What kind of machines do you think they have back there?

Photo labs typically have two types of machines: something like a Noritsu which prints onto standard RA-4 paper with lasers, and ordinary inkjet printers, like the ones from Epson or Canon (like what I’ve purchased for myself—I’ve occasionally seen the same exact model behind the counter at photo labs—the same printer I have at home).

The advantage of the Noritsu style machines is that you can churn out hundreds of 4"x6" photos per hour. It’s not higher-quality than inkjet… actually, inkjet prints are better, and you can do that at home. If you think about it, it makes a lot of sense—the Noritsu is constrained by RA-4 chemistry, but the Epson / Canon ink can be anything that you can squirt out an inkjet head.

You can calculate the break even point for inkjet printers. If you’re printing, say, 8x10s, then break-even is somewhere around 200 prints, over the lifetime of the printer, compared to using the cheapest discount services online. This is if you decide to get a photo inkjet printer (around $300), account for the cost of ink ($0.01 per square inch) and high-quality paper (also around $0.01 per square inch) and compare it against online services (around $3 for the cheapest 8x10s).

If you aren’t printing many photos or are sticking to the super-cheap 4"x6" size, go ahead and take your photos to the lab. But the photo lab ain’t magic—it’s mostly just equipment that you could reasonably buy for your home.


Not sure what kind of photo labs you work with. I'm not talking about the corner store who does photocopies and prints.


> I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.

They're still useful for cheap printed confections. You can use them with edible ink and paper. It's quite nice to print photos on cakes and stuff.


Dunno, I have the same cheap HP DeskJet 6940 for 14 years, just buy non-brand b/w ink[head] every 2 years or so and it works fine for occasional home use.

I had a laser printer before at home before, and it's slow to warm up, tonner is 10x as expensive as refilled ink head and I kinda fear the tonner particles getting into the air and I breathing them. Page output is similar for much higher price.

Quality is better, but for home use I'd only consider laser printer if I was still making PCBs at home.


I have been fairly lucky, I guess, with Canon printers.

I purchased a large format printer in 2007 to print tabloid size photos. And then I purchased another in 2015 with a scanner. I believe the large format one still worked, but it was large (obviously) and I had less need for it or space for it with kids around.

The current one is almost 7 years old. I keep looking at laser printers, but until this one actually dies, there is no point to replace it and I would lose the option to print photos.


>After having 5 broken printers in the garage I said enough ... I really don't see a reason for inkjet printers to exist, I hope they will disappear from the market.

Since I've seen a few negative experiences in this topic, as a contrasting anecdote I've had the one inkjet (Epson) for the past 15 years which has worked fine all through and been useful for printing images and also for the time I used the feature printing on discs.


I disagree. A few years ago I bought Epson XP-6000 after a few years of laser printers. It's the best printer I ever had. Ink is ok in price but I don't use the printer much. It works whenever I need it though. On top of it, it's also a great photo printer. Printed tens of photos to date and all come out ok - comparable to consumer shop photo printers (the ones you can use in big shops).


> and with a toner that costs 10$ on Amazon

If you haven't tried replacing toner without replacing cartridge (the only way to achieve this level of cost efficiency), there may be some intermediate steps that are good to know about:

https://youtu.be/HaGQlP23Fqc


I've got a 20 year old Xerox Laser that's rock solid. Picked it up second hand. I print so little that I'm still on the first toner cartridge I bought. The scanner works well and gets lots of use (only downside is that it doesn't work over the network on Mac, which I can live with)


Are the new ones with refill bottles instead of ink cartridges any better?


I own an Epson EcoTank ET-2650.

Despite costing more than traditional inkjet printers, I find that build quality is not that great (cheap creaking plastic, scanner bed occasionally detatching from its hinge).

Another issue I have with it is that ink level reporting is inaccurate; indeed, the manual itself recommends to visually inspect the tanks, which are semi-transparent and can be observed without opening the printer. However, I found that it's impossible to do that because dried ink covering the inner surface of the tank makes it impossible to distinguish the actual ink level line. Because of that, I have to remember to look inside the tanks to check if a refill is needed from time to time.

That said, ink lasts ages and refilling is cheap compared to cartridges, so overall I'm happier with it than with any other traditional inkjet printer.

If you don't need color printing, laser is the way.


I have a Brother printer. The ink bottles are so cheap I don't think twice about buying original ink (only saves me less than £0.50 if I buy a third-party ink, not worth it.)

The printer itself is quite well-built, never clogged even if I don't use it for weeks. (I do cover it with a table cloth if not in use, though)

In short, I'm quite satisfied and will definitely recommend Brother printers to others.


Own one, Epson. Ink clogs in piping out of reservoirs ... ... but no big deal.-


The simple reply is ‘I need colour and I don’t have space for a gigantic colour laser jet printer in my room’

I’d love a master jet but it’s just not in any way affordable / practical.


And even inkjet vs laser doesn't matter since many companies may do like HP and require you sign into an HP account just to print.


Return it then. Notice that every other thread is saying just buy a brother?


It's at least five years old and it wasn't a problem until a recent update by HP.


I bought an HP LaserJet in 2003. It still works perfectly and prints like a charm every day. I've only changed cartridges twice.


100%. I’ve had 4 Epson printers. All junk.


Exact same situation. Avoid inkjet. Laser b/w if you need photo quality send to print


Unfortunately, laser printers have chips counting the lifetime too, e.g. https://www.google.com/search?client=firefox-b-e&q=Samsung+M... . Or the HP logic bomb mentioned above: https://news.ycombinator.com/item?id=28889672 (it was actually a logic bomb, as the check was AFAIK activated several months after the FW upgrade was released).


This is true in some form, my printer says I am low in ink when I used a non original catrdrige. Slightly annoying


Laser scanner combos are huge compared to an inkjet.


I had a contrary experience and I stopped buying laser printers. I had to toss two Brother lasers in the trash because Brother's customer service on warranty repairs required more hoops than I was willing to deal with.

Meanwhile, I ended up with an HP OfficeJet Pro 8620 that was recommended years ago by The Wirecutter and I use HP's ink subscription service. It's never failed on me. It never jams. No fuser or toner to worry about. Ink just magically shows up at my house when I need it. The old cartridges go back to HP for recycling. It is the most reliable printer I have ever owned, and I've owned dozens of printers since the early 1980s of almost every technology. I love it. It is one of the few devices in my home that I can say it Just Works. I will be sad if it ever dies and I can't fix it.

Edit: I purchased the HP for $150 in May 2016 on closeout from Office Depot. I've been on the $5/mo or $10/mo plan since then depending upon family needs, so let's say I've spent another $500 since then on ink costs, so I'm at ~ $650 since May 2016. I've printed 16,083 pages, so my lifetime per-page cost is ~ $0.04.

Maybe my mistake was going with a cheap color laser. But I've been thrilled with this particular HP and the convenience of their ink subscription program. Meanwhile, Brother's customer service on the laser printers which failed under warranty was terrible. It was the Brother HL-3170CDW. This isn't my review, but it matched my experience, except I mistakenly bought a second printer so I could re-use supplies I already had for the model:

https://www.amazon.com/gp/customer-reviews/R32TEW142QU2G6/re...

Edit: reworded for tone. Thank you for the feedback below.


You probably print a lot if an ink cartridge service is cost effective for you.

I’ve had 2 b&w laser printers my entire life, both Brother (after getting annoyed with Epson inkjet printers that were “affordable” in high school). The first got me through engineering school printing maybe 300+ pages a year, so like 2000 pages. Did not replace the toner once and don’t recall any meaningful problems. That printer stayed with my mom and works to this day for her odds and ends (maybe has had one toner replacement). The second is a printer I bought after I moved to California when I ended up needing a printer (went without for a while). It has also lasted a very long time without issues although maybe the toner hasn’t lasted quite as long (but I’ve done things like print out game manuals). It sucks that Google cloud print went away but that’s not Brother’s fault. The wifi connectivity is serviceable although a PITA to set up after a move. Other than that, works flawlessly. No drivers, no maintenance, nothing. Just print, wait ~10s and the printer starts printing at a quick pace.

My point is we all have our stories about the printers that work or don’t for us. Objectively though laser printers have lower maintenance on all fronts and used to have a higher upfront cost (although these days, they seem competitive). I’m not sure why you got a couple of lemons. I don’t claim the entire Brother product line is gems either. But I do my research and look for a no-frills standalone H&M’s laser printer that seems particularly beloved by the community. Some times you might need to look for it second hand if it’s not being sold right now or look for it’s spiritual successor. Hasn’t failed me yet but I also don’t buy and use enough printers at volume to have a complete comparative picture.


> You probably print a lot if an ink cartridge service is cost effective for you.

HP's service bills by page count, not by ink usage. So as you increase print volume, the unit economics get worse. I use it for photo print applications that don't require high quality or a print size greater than US letter. For that, which maximizes the ink-to-paper ratio, it works out splendidly.

(I suspect it works out as well for HP as for me, because the program also requires spent cartridges be returned in prepaid packaging. This allows them, and their expensively precision-manufactured print heads, to be refilled and reused.)


> You probably print a lot if an ink cartridge service is cost effective for you.

I did the math and showed my work. $0.04/page over the last 5 years.

Meanwhile, I had spent $400 on the Brother laser $199 each, and $70 on a full set of 3rd party toner cartridges. So, $470 on the Brothers out of which I got less than 3 years. No idea how many pages, or time lost in frustration dealing with Brother customer service.


What I noticed when you buy the printer is that for cheap laser printers, included tonner sometimes has just 1000 pages rating or so, and replacement tonners are rated for 2000 or more. Manufacturer is probably hoping people will not notice.


Since you’ve updated your comment, I think the key difference is that most people try to stick to B&W laser printers as those seem to be rock solid. Rather than going for new printers or printers that have an insane sale like a $450 for $150, look for reviews from forums for people who have been using the printer model for years (or join and ask on such forums if you can’t find anything). It sounds like the printer you happened to pick had a known design/manufacturing flaw and whose service life wasn’t up to snuff, which probably explains the huge discount. Remember. Laser printers make money on the printer, not the toner so much. That means if a printer is getting a huge discount, it probably has some kind of problem.


Color laser printers are also pretty solid these days without paying through the roof. It sounds more like OP just got unlucky with two lemons in a row.


For the amount I print, I will never have to replace the fuser in a lifetime probably. The toner I can get it cheap enough on Amazon, and I don't care if isn't original because it works just fine. I chose on purpose a printer that allows you to install third party toner without complaining.

I 5 years that I want to a laser printer I spent 100$ for the printer itself, and 20$ for 2 toner from Amazon, and I'm on the second one and it's still half full.


No it's just downvotes because you were mocking someone


It's your tone.


Apparently not.


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