Yeah NatWest are majorly guilty of this. They used to phone me with a script that was like:
NW: "Hello, am I speaking to <robotmay>?"
Me: "Who's asking?"
NW: "I'm calling from the NatWest fraud team, we'd like to verify your transactions. First we need to ask some security questions: what is your account number?"
Me: :|
Online-only banks like Monzo/Starling are better at this aspect - they never seem to phone anyone, which at this point I'd consider a security feature.
I had the same experience with them and when I told them that I'm not going to give them any information over the phone because I have no way to verify anything I was told is true so give me a phone number I can contact them to verify the transaction then I was told that I'm overly cautious and stupid phrased in a nice and British way. And the transaction they flagged was a £30 payment in a city restaurant. I'm no longer with them.
NW: "Hello, am I speaking to <robotmay>?"
Me: "Who's asking?"
NW: "I'm calling from the NatWest fraud team, we'd like to verify your transactions. First we need to ask some security questions: what is your account number?"
Me: :|
Online-only banks like Monzo/Starling are better at this aspect - they never seem to phone anyone, which at this point I'd consider a security feature.